I was hired for Customer Service as an in between agent that would ask questions and get the member to the right agent. I loved my job. I loved my military members I planned on retiring there. About four months into this position, our class was told we had to get a state license to sell property and casually insurance or lose our job. Well, I’m not really a sales person, but I didn’t want to lose my job. The amount of information expected for us to know to pass the state exam was overly excessive. I failed the exam and I was fired with 4 colleagues. I was told that I could obtain my license on my own time and start the interview process all over again. I was rehired. Unfortunately, I developed a disability which required me to take time off. I was approved through medical. My manager was not happy about this. I was a great agent because I have years of experience. All of my surveys were 10. My metrics were where they needed to be, but I refused to sell a VPP policy to a single mom who was trying to save money. Long story short, my manager made my job so toxic, and I was overly micromanaged to the point of her, listening to every single call. Because I refuse to sell a side policy if the member didn’t need it, I was harassed. I was denied any vacation time. I constantly received members calling and asking why they had a VPP policy when they never asked for one. Well, I knew why because other agents were simply adding them without advising them. When I brought this to my manager‘s attention, I was told to worry about myself. I was threatened by my manager, and fired. I felt like the company that I loved so much was shady and stealing from our heroes. Coincidentally as this VPP campaign was being pushed our CEO at the time step down.
