USAA reviews

3.3

46% would recommend to a friend

(7,681 total reviews)
avatar

Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Apr 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits, 401k matching, PTO, parental leave.

Cons

Leadership is aimless, they continue to spend more to fix problems instead of addressing fundamental process issues. Many times leadership is disconnected from operations and lack knowledge in the areas they oversee. No room for promotion within your given specialty.

2.0
Apr 27, 2025

Meh

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits were good for employees

Cons

Everything else was horrible. Poor management

3.0
Apr 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Solid pay, excellent benefits and time off

Cons

Mgt not consistent with other teams. Load balancing not looked at enough. To many processes or steps to do for each claim to work it.

Viewing 463 - 465 of 7,681 Reviews

Glassdoor has 8,371 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.