Is USAA a good company to work for?

USAA has an overall rating of 3.3 out of 5, based on over 8,384 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at USAA to a friend and 42% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer , Software Developer & Integrator III and Development Product Owner .

Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

46% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (107) , Insurance Professional (100) , Member Service Representative (93) , Financial Advisor (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1696 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 537 reviews)); "It values support of the military and allows for a great work life balance." ((in 323 reviews)); "Annual bonus (but it'd be nice to get that disbursed divided by your pay checks)" ((in 273 reviews)); "Great Pay and Great Benefits" ((in 142 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 298 reviews)); "Very good and very bad managers at USAA." ((in 239 reviews)); "Poor leadership that doesn't understand the company mission statement." ((in 173 reviews)); "Upper management could care less about front" ((in 73 reviews)); "Lots of layoffs recently yikes" ((in 63 reviews))

What are employees saying about USAA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

What are the top reviewed USAA locations?

San Antonio , Phoenix , Tampa , Colorado Springs , Plano , Dallas , Chesapeake , Addison , Austin , Charlotte , Norfolk , Sacramento , Tampa Palms , Virginia Beach , Houston , Atlanta , Texas City , New York , Brandon , Denver , Glendale , Washington , Seattle , Riverview , Salt Lake City , Chicago , Tempe , Raleigh , Indianapolis , Los Angeles

USAA reviews

3.3

46% would recommend to a friend

(7,693 total reviews)

Juan C. Andrade

40% approve of CEO

42% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.6

Diversity & inclusion

3.3

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.6

Senior management

USAA has an employee rating of 3.3 out of 5 stars, based on 7,693 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Jan 9, 2014

Great experience.

Senior user experience designer

Recommend

CEO approval

Business Outlook

Pros

The company has a nobel mission and many employees try to stay true to it. There are a lot of opportunities if you are able to step out and prove yourself.

Cons

Contains the same politics that you would expect from large corporations. There are a lot of long timers (15+ years there) because there are very few places to go to in San Antonio once you've established yourself there. These folks are sometimes the hardest to motivate because they are comfortable and don't want to put their career in jeopardy.

3.0

Jan 9, 2014

Major Issues Need Addressing or Addison Site Will Fail!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company, benefits, core values and mission. I am sure that the culture is amazing from what I have heard at the other sites and at HQ in San Antonio although it needs serious help here in Addison.

Cons

Middle Management is extremely poor and lacks ability to lead. Managers constantly micro manage and DO NOT lead by example. Gen. Joe Robles would be extremely disappointed if was aware of what was really going on at sight. Preach constantly about culture and to stand up when you see something that isn't right, but then ignore or try to intimidate you when you raise concerns.

5.0

Jan 5, 2014

A company that practices what it preaches

User experience designer

Recommend

CEO approval

Business Outlook

Pros

supportive environment, strong leadership, innovative and open IT environment, great mentoring available, company truly cares about its employees and members, a company with a mission you can believe in, huge potential for growth

Cons

If you aren't a self-starter, this is not a good place for you. Your career is what you make of it at USAA. Your potential is only as good as the effort you put into it. This means that people with seniority may not be the people getting promotions if people with less experience are working harder and have higher visibility.

Viewing 7147 - 7149 of 7,693 Reviews

Jobs at USAA

Customer Service - Bank Sales & Service

Manager, Claims Operations - Auto Claims

Manager, Claims Operations - Auto Claims

Manager, Claims Operations (Auto Non Injury Complex)

Associate Auto Adjuster

USAA

USAA reviews

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Reviews by job title

Great experience.

Major Issues Need Addressing or Addison Site Will Fail!

A company that practices what it preaches

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