USAA reviews

3.2

46% would recommend to a friend

(7,691 total reviews)
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Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.2 out of 5 stars, based on 7,691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Nov 8, 2013

Great for the member not so much for the employee

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to work with great people both the employees and the members. Job is very stable and almost impossible to get fired from. Lots of overtime opportunities and shift swapping. Somewhat flexible schedules.

Cons

You have to take a lot of very repetitive phone calls. The phones are always busy which leads to a lot of cancelled team meetings and coaching sessions. They expect you to sell but don't offer commission. The pay isn't anything to write home about. There is only very limited growth opportunity as most managers have worked there for decades and there is very little turnover.

4.0
Nov 7, 2013

Nice benefits

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good pay, great benefits, solid mission, nice campus perks

Cons

red tape, death by meeting, over-preparing for everything, no decision authority if you are not senior executive level

2.0
Nov 6, 2013

Poor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very nice office. Full cafeteria with plenty of options and a full gym in the basement

Cons

They micro manage everything you do. Your a number not a person.

Viewing 7177 - 7179 of 7,691 Reviews

Glassdoor has 8,382 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.