3.0
May 22, 2013
Specialized Member Service Investment Representative
Current employee, more than 3 years
Colorado Springs, CO
Recommend
CEO approval
Business Outlook
Pros
The company has excellent values, compensation is excellent, training is thorough.
Cons
The area of the company I work for hires very young individuals for middle management who were very good at their jobs when working in the trenches; however, the lack of knowledge and experience in leading is obvious. Too much focus on referrals, not enough focus on the member's needs. USAA is known for it excellent customer service; however, it is moving more toward sales. Sales is important; however, if a customer receives excellent customer service, the sale will come. Due to the fact the company is a call center, the schedule is very ridged and inflexible.