The job is billed as financial advisor, but you will spend more time talking to people regarding their "life event" with the expectation that you sell them an investment or life insurance product. These might as well be cold calls as the customers typically have no idea why they are talking to a financial advisor. It is then up to you to help manage their credit/debt/divorce/car purchase/mortgage refi/etc. just enough to gain their confidence, then pitch them life insurance. Apparently financial advisor means if it has to do with money then you are the go to.
On a typical day I would say less than 15% of the phone calls taken are even remotely interested in investments or life insurance. Other departments are incentivized to drop calls on FAs in order to provide advice on any ridiculous situation people find themselves in. This job is tele-sales, not financial advice. Portfolios are prepackaged and not competitive.
Management is to busy trying to manage call center metrics to actually provide support to their advisors. The focus here is all call center numbers, you will spend your entire day attached to your phone. You will be grilled on how long it takes you to notate on a file, research a product offline, or go to the bathroom. Your breaks and lunch times will be watched regularly. And good luck having a weekend off in your first couple of years.
