USAA reviews

3.3

46% would recommend to a friend

(7,681 total reviews)
avatar

Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
4.0
Oct 11, 2012

Great Place for a Career

Recommend
CEO approval
Business Outlook

Pros

Always have the opportunity to be challenged and grow. Never get bored with work. Opportunity to promote and move if you actively participate in your job and in the company. Good health benefits. Lots of great management, of course not all managers are created equal though.

Cons

Paid time off has always been a sore point. Not that you don't get enough, but using it. Everyone bids by seniority and if you get into higher positions and you don't have ten plus years you may never get a holiday week off if prepared. You bid a year in advance for next years time off, so you need to know schedules and such. Otherwise awesome! Inbound call center, heavy for some parts of claims.

5.0
Sep 18, 2012
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are second to none. In addition to the monetary reimbursement, the fact that you are helping serve those that serve us is quite rewarding.

Cons

It is a highly demanding job with a VERY strong emphasis on sales. They believe in their product and if you do as well, you can do it. It is not a good job for those who can't take criticisim or cannot tell customers what they need to be doing.

3.0
Sep 14, 2012

Great place to work with the exception of a few departments

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Outstanding benefits. Commitment to work/life balance

Cons

There selection of promotable talent often based on faulty information.

Viewing 7375 - 7377 of 7,681 Reviews

Glassdoor has 8,371 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.