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      USAA

      Engaged Employer

      USAA reviews

      3.3

      46% would recommend to a friend

      (7,680 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,680 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Mar 23, 2012

      Better than most similar employers... still performance based sales.

      Member relationship specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Outstanding benefits, sense of professionalism within the company (rather than working for a slave-drive call center), positive attitude, positive reinforcement to perform (rather than negative reinforcement more commonly found elsewhere)

      Cons

      If you're uncomfortable with sales, you'll still be expected to perform. They say, "It's about helping the military and their families" but you're really just trying to sell them more products.

      3.0
      Feb 12, 2012

      OK

      Quality execution senior
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and experience at USAA

      Cons

      Non-sense Disgruntled employees that are stagnant in their careers

      4.0
      Feb 7, 2012

      great benefits. great bonuses

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the most part management really cares about the employees. Lots of perks (employee parties,etc), great bonuses, good benefits, matching 401k

      Cons

      typical call center. employees are overworked and get burnt out quickly. expect to be tied to the phones with few breaks, very little room for advancement in Phx unless you want to be middle mgt as most positions are in Texas.

      Viewing 7384 - 7386 of 7,680 Reviews
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      Glassdoor has 8,370 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.