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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Jun 10, 2012

      Very heavy workload, but satifying

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great benefits, decent pay, and professional development

      Cons

      workload expectations, inability to finish diary work

      5.0
      Jun 9, 2012

      Great Culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      CEO is a caring CEO who believes in his message Great pay and bennies Open innovation environment where ideas flow freely and everyone has a voice--surprising for a big company

      Cons

      Rank-focused structure with some of my bosses never leaving their offices, and when they do they dont seem to want to interact with us.

      5.0
      Jun 7, 2012

      Absolutely splendid! Truly world class

      Financial foundations associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      More than anything, I love the respect that comes from working at USAA, not just from the membership, but also from the management. Even at a moderately low level job handling inbound calls, I feel like I'm able to make my own decisions and not have to go through red tape just to do the right thing for the members. Also, of cours, the benefits are second to none.

      Cons

      As an inbound phone worker, I basically do one thing. I do it extremely well, but after a while, that one thing can get a little grating.

      Viewing 7393 - 7395 of 7,679 Reviews
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      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.