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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Sep 24, 2009

      great company with a few setbacks,a lot of mental strain and abuse like feelings from members that have high expectation

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, pay, and with onsite cafeteria, gym, starbucks, and several other restaurants. Great manager always listens and takes action.

      Cons

      company as a whole can be very cumbersome with its size of the business, you feel like your an ant on an anthill. sales is always being crammed down your throat, but yet no commission. constantly changing with new ideas and innovations, then its up to frontline reps answering the phones to handle the abrasive members that call in pissed off b/c of decisions made by head honchos. uneducated 3rd party reps answering calls after hours giving out wrong info., then when i get to work during regular business hours, we have to clean up the mess left behind.

      4.0
      Aug 26, 2009

      Overall, a great company to work for.

      Executive director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Challenging work with emphasis on developing employees through training, job rotations, etc. There is great opportunity to learn a lot from many gifted individuals that work there.

      Cons

      Some areas still lack any measure of work-life balance. The morale is low and people are burned-out.

      4.0
      Aug 5, 2009

      USAA - Strong Financial Institution

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great atmosphere, knowledgeable people, superb benefits, and great work/life balance.

      Cons

      The politics of the machine, like everywhere else.

      Viewing 7414 - 7416 of 7,679 Reviews
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      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.