Is USAA a good company to work for?

USAA has an overall rating of 3.3 out of 5, based on over 8,367 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 47% of employees would recommend working at USAA to a friend and 43% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer , Software Developer & Integrator III and Development Product Owner .

Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

47% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1689 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 510 reviews)); "It values support of the military and allows for a great work life balance." ((in 337 reviews)); "Bonuses are a great plus" ((in 285 reviews)); "Great Benefits, great for furthering your education" ((in 132 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 305 reviews)); "Good managers are hard to come by" ((in 239 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 172 reviews)); "Upper management could care less about front" ((in 76 reviews)); "Lots of layoffs recently yikes" ((in 69 reviews))

What are employees saying about USAA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

What are the top reviewed USAA locations?

San Antonio , Phoenix , Tampa , Colorado Springs , Plano , Dallas , Chesapeake , Addison , Austin , Charlotte , Norfolk , Sacramento , Tampa Palms , Virginia Beach , Houston , Atlanta , Texas City , New York , Brandon , Denver , Glendale , Washington , Seattle , Riverview , Salt Lake City , Chicago , Tempe , Raleigh , Indianapolis , Los Angeles

USAA reviews

3.3

47% would recommend to a friend

(7,677 total reviews)

Juan C. Andrade

43% approve of CEO

43% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Career opportunities

2.6

Senior management

USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Dec 14, 2011

Great experience!

Software developer & integrator ii

Recommend

CEO approval

Business Outlook

Pros

Great benefits, including a stellar 401k package, onsite fitness centers, Starbucks, cafeteria, recreation fields, etc. Get to work with smart individuals who are dedicated to the mission of serving our mission and focused on delivering the deadlines (even if that means staying after 5 p.m. or working odd hours)

Cons

It's a big company and sometimes the politics are overwhelming. Definitely have to learn how to overcome that. All in all, Senior Management favors certain individuals for promotion over others too.

2.0

Dec 14, 2011

If you don't drink the Kool aide, you don't belong!

Director

Recommend

CEO approval

Business Outlook

Pros

It has a great mission! The current CEO is a caring business professional and most of the C-level management are some of the most talented individuals in business.

Cons

If you are different, you are not "management material." Some of the long-tenured middle management personnel feel very threatened by folks hired from outside the company. Getting new ideas to be considered can be an uphill battle. Being a very successful executive at other companies doesn't mean anything if you do not have the USAA "brand" on your forehead! One has to participate in "group think" to advance in their career.

4.0

Dec 7, 2011

Mission focused company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pride in the mission of facilitating the financial security of the member. smart motivated people. Little acceptance for slackers. Nice benefits. Aggressive, can do attitude. Relentless focus on the satisfaction of the member.

Cons

High expectations of employees, including long hours. Hard to get a word in edge wise in meetings due to the high intensity work style of the employee base. could do a bit better job respecting diversity (surface differences and under the surface differences)

Viewing 7447 - 7449 of 7,677 Reviews

Jobs at USAA

Customer Service - Bank Sales & Service

Inside Desk Property Adjuster

Inside Desk Property Adjuster

Customer Service - Bank Sales & Service

Inside Desk Property Adjuster

USAA

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Great experience!

If you don't drink the Kool aide, you don't belong!

Mission focused company

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