USAA reviews

3.3

47% would recommend to a friend

(7,679 total reviews)
avatar

Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
5.0
May 17, 2015
Recommend
CEO approval
Business Outlook

Pros

Excellent company to work for and service of military members and their families.

Cons

stagnant growth for frontline representatives to management levels, however additional work processes added to job duties to consolidate workload and seamless call to one person and eliminate transfers without additional compensation for the cross company duties added.

4.0
May 12, 2015

Great Military Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Above average pay for San Antonio. Great retirement package.

Cons

Military culture. Strict hierarchy. Very regimented

5.0
May 7, 2015

Amazing company with amazing benefits

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company is extremely member (customer) driven. All focus relates back to or military membership, giving an immense amount of pride and appreciation for the work you do every day. In addition, the technology is consistently being updated and innovated to be on the forefront of what a Fortune 500 company offers. Unlike many other forms, the members of USAA respect the employees and are always appreciative. We love our members!

Cons

Promotional criteria can be somewhat difficult to achieve and is always changing.

Viewing 7450 - 7452 of 7,679 Reviews

Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.