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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Nov 22, 2011

      there employees are a dime a dozen to them. when you make to much they replace you.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great benefits as far as insurance/ medical, dental, vision and the pay is good compared to other call center companies.

      Cons

      unrealistic expectations. you are treated as a number and not a person. If you need time off you have to schedule it a year in advance. If you need time off because something came up they wont give it to you. If you are in the hospital and are on fmla they will find another way to get rid of you.

      5.0
      Nov 21, 2011

      Amazing

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Job growth and opportunities abound. Great mentor program, and training opportunities. Awesome benefits package with great bonuses. Overall a great place to work.

      Cons

      Once people get in at USAA they tend to stay, on average over 15 years, so career advancement could take awhile.

      5.0
      Nov 18, 2011

      Great!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The buildings have starbucks, Cafeteria, Cafe, Gym, Mothers nursing room, games, etc

      Cons

      Sometimes you have to work long hours and it is more of a call center job if you are in Phoenix.

      Viewing 7453 - 7455 of 7,677 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.