Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Apr 6, 2011

      Overworked and Under-paid

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are better than most companies and compensation.

      Cons

      Long Hours, Managements talks to you like dirt, Overworked and Under-paid

      4.0
      Apr 4, 2011

      Great Place to Work

      Licensed p & c agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits; on site child care, onsite health care; on site food service; financial products and insurance is available to employees. Performance rewarded.

      Cons

      Call center work, Can be high stress work enviroment. Call assesments can be subjective. Part of performance ratings are based on "up sales" to members.

      4.0
      Apr 4, 2011

      It's a call center - You are taking incoming calls all day long w/ barely any breaks from calls

      Member relationship specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits - Good health insurance options, great matching 401k plan, child care on site, gym, cafeteria and annual bonuses make it a pretty good reason to work there.

      Cons

      It's tough for me taking call after call after call. I have told my manager I don't want to be doing this 5 years down the road. It is relatively hard to change positions once you become established in an area. Hard to find help in customizing a plan for the future which includes promotions and moving up the ladder.

      Viewing 7507 - 7509 of 7,677 Reviews
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      ReviewsUSAA reviews

      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.