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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Jun 13, 2009

      Good place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and communte are outstanding. Food choces and health awareness makes it easy to stay fit while working at your job.

      Cons

      Cannot get promoted even though you are at the top of your team. Need to be more flexible with working schedule.

      4.0
      Jun 10, 2009

      Good place to work

      Buyer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fantastic working conditions, Benefits can't be beat. Training opportunities/education is available for anyone wishing to take advantage. Good work-life balance. Company core values are beyond reproach.The mission is truly ingrained into the corporate culture- not just lip service.

      Cons

      Political. Very structured in some departments. Some departments are really great places to work; some, not so much. High stress environment for management-level employees. Change management is a constant concern.

      4.0
      May 5, 2009

      USAA: Great for Education, poor for promotion

      Msr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing benefits (best package in the industry by far), there is a great system for Paid Time Off, top notch facilities with wide array of dining choices, exercise/weight rooms, the people who work there are very friendly and helpful, the company truly believes in its mission and enforces it at every level, there is a clear and defined way to move from Member Service Rep 3-1, most lower management is friendly and clear on expectations, the company is very team oriented

      Cons

      USAA is great for those who wish to find a long term position and stay in it, it is also a great place to get training but you will not see much promotion once you reach MSR 1 as management is deeply entrenched and it takes between 6-12 years to see movement, this speaks highly to their level of benefits and work atmosphere, unfortunately it doesn't do much for you opportunity wise, process improvement is very slow paced as there is a great deal of bureaucracy, as it is a call center you will not rest one moment and will take your calls for 10 hours straight with a 35 minute lunch and two 20 minute breaks, in between calls you are expected to answer, file, and complete incoming mail; it is a great company but promotion and process development is incredibly slow

      Viewing 7510 - 7512 of 7,679 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.