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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,673 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,673 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Sep 10, 2010

      Company has its good and bad points.

      Wm relationship manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      salary no cold calling decent benefits in-bound calls

      Cons

      call center no pay for performance poor career advancement same people call in and are offered the same products proactive calling to existing clients frequently canceled to due call volumes

      5.0
      Sep 5, 2010

      A Fantastic Place to Work

      Member relationship specialist iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent benefits package. A genuine opportunity to provide competent customer service for the members who are wonderful to talk to and serve. The pay is great, training is excellent, and we have an excellent support system. You forget how bad things are in the economy when you are getting fantastic bonuses and employee benefits, so don't believe every negative thing you hear from spoiled people who have forgotten how badly most corporations treat their frontline employees. I feel both valued and respected at my job, and I go there knowing that each day I have the opportunity to help make someone's life better by providing solutions. I love it there. Just be very able to adapt to change!

      Cons

      Not easy to be on the phones all day, so if you don't like the phones this may not be the job for you. Insurance in general can be stressful especially if you're in claims. Just because the pay and benefits sound good doesn't mean this is the place for you.

      Viewing 7540 - 7542 of 7,673 Reviews
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      Glassdoor has 8,363 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.