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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,673 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,673 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Jun 30, 2008

      Love the company, the mission, the new CEO Joe Robles but hate the workplace of the future environment!!

      Software/systems engineer i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and a mission that I am proud to support. USAA truly understands what it means to serve!!!! The member always comes first!!

      Cons

      Middle management has not adopted the Joe Robles approach of trusting their employees to do their job. Also, they have not been receptive to flexible work schedules. We realize the days of 4 day work weeks are over, but even a large employeer (located close to USAA) encourages their employees to start their weekend around 3:00 on Friday or work from home certains days when feasible.

      4.0
      Jun 23, 2008

      Mostly good, some improvement necessary

      Software/systems engineer i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Serving the members. Working with smart people.

      Cons

      Some areas of business side of management do not seem to know what they're doing, do not follow enterprise directions, would rather do something fast, cheap, and for the good of the manager rather than anything hard, expensive, or for the good of the member. Some areas of technical side of management do not take suggestions, will not recognize/reward/promote anybody who questions them, would rather own their own little fiefdom than work for the good of the member and the association.

      Viewing 7666 - 7668 of 7,673 Reviews
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      Glassdoor has 8,363 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.