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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,663 total reviews)
      avatar

      Juan C. Andrade

      44% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Mar 7, 2026

      Questionable

      Insurance professional i
      Recommend
      CEO approval
      Business Outlook

      Pros

      The compensation package, while adequate, offers nothing that meaningfully distinguishes the organization from its contemporaries — benefits of this nature have become largely standardized across the industry. The sole differentiator consistently put forth is the intangible honor of serving the military community, a sentiment that, while noble in principle, functions more as a rhetorical substitute for substantive competitive advantages than as a genuine value proposition for its workforce

      Cons

      The recruitment process is characterized by a fundamental misrepresentation of the role — candidates are solicited under the guise of member service, only to find themselves embedded in an aggressive sales culture. Training infrastructure, rather than developing well-rounded insurance professionals, is narrowly engineered to maximize product placement regardless of member suitability or genuine need. This is compounded by pervasive micromanagement that stifles professional growth. Perhaps most egregiously, the organization espouses a set of operational values it demonstrably fails to uphold within its own institutional conduct — a disparity that is both transparent and corrosive to employee trust

      Viewing 91 - 93 of 7,663 Reviews
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      Glassdoor has 8,352 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.