USAA reviews

3.3

47% would recommend to a friend

(7,663 total reviews)
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Juan C. Andrade

44% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
4.0
Feb 21, 2026
Recommend
CEO approval
Business Outlook

Pros

USAA benefits are excellent amongst big corporations. Ie good pay, bonuses, 200% match on first 4% contribution, 3% pension , $2500 annual insurance subsidy, ability to buy/sell PTO. I am really fortunate because I enjoy what I do, have a (mostly) awesome team and am compensated well. I think all that translates to my overall satisfaction. I’ve been working for nearly 30 years in the data space and right now, the stars seem aligned. I wouldn’t mind staying here until I retire.

Cons

Almost no remote jobs, very little career mobility, frequent layoffs that just won’t stop create low morale and instability. It’s not a once and done deal . It’s “let’s see if we can make the cut this week”. As with any big companies, there will always be high performers and low performers . I prefer let’s just rip off the bandaid and get it done so that rest can focus .

2.0
Feb 20, 2026

The worst

Recommend
CEO approval
Business Outlook

Pros

Leave without pay is unlimited for some

Cons

Another level of micromanagement. I’ve never seen a company so eager to sell you the farm, yet so quick to fire people.

2.0
Feb 19, 2026

Life with USAA

Recommend
CEO approval
Business Outlook

Pros

I took pride in knowing they really do take care of members when it comes to claims payouts.

Cons

Metrics. Lack of transparency from hiring managers

Viewing 109 - 111 of 7,663 Reviews

Glassdoor has 8,353 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.