USAA reviews

Everything. Literally Everything. - very toxic environment - back to back to back phone calls - unrealistic metrics - not able to use PTO even thought it is given - you are micromanaged to the absolute max - no work life balance - I fill with anxiety every Sunday because I dread Monday. - toxic employees who are not in a claims position, we call them “non member contact” - managers do not care what you have going on - I cry before I log in almost every morning, yes I know I can leave. Which is why I am leaving this review looking for a job. - yes they pay for school, BUT you will be so stressed out when you get off work you will not wanna do school. - bonus has been cut over and over - unable to work my own claims I am assigned - abusive members & other callers on the phone ALL the time - this is a very terribly position to have in USAA. If you apply, I would recommend only staying for a few months max to save your health. - USAA offers good benefits. Use to be awesome and over the last few years this place has declined so much. - you ever have a claim with USAA? Review all the feedback you see here and you will see why your claim was terrible.

Upper management doesn't listen. Knee-jerk reactions (orders to stop adjusting and answer random claim calls if more than 10 or 20 people (out of millions of customers) are on hold) cause a massive backlog in ACTUALLY moving claims forward. Out of a 40 hour week, I average receiving 30 to 60 new claims (this is not counting during storm season), while handling 50ish existing claims, and I only have 3 hours a day, 4 days a week, that I'm allowed to actually work on my assigned claims. During the other 28 hours, we're required to answer random incoming status calls for everyone else's claims and we're expected squeeze trying to work on our own claims in-between taking these calls. Adjusters on the floor have been complaining for years that this approach is not working. When we can't keep up, it creates exponentially more work as people call and email more often to figure out why their claim isn't being settled in a timely manner. If you take pride in doing your job well, you're going to be incredibly frustrated and eventually burnt out.