The list is much longer than my memory to write it all here. In short if you are a serious professional, looking to develop a couple of bullet points to be more attractive to the next employer, UST will certainly come short.
The culture is literally exhausting. Seems correlated to the hierarchical homage way of taking direction. You will find that many colleagues you depend on are incompetent to a new level where you ask yourself am I the crazy one or this person has absolutely no understanding of his/her role to be able to deliver any semblance of value. Just because you worked in sales for 16 years all at UST doesn't mean that you will figure out how to do financial modeling or project management. It is astounding how many people don't know what to do, so they hide and ignore you to avoid accountability and visibility that they are extraordinarily useless. This is true from the highest level leadership like the former CFO (#2 in command) to senior directors to business managers.
Aside from people that lack the knowledge to do good work, there is a strong innate drive to show stop anything that seems different or new. Stop. Block. Reverse. Crush spirit. Rinse and Repeat. IT, Business Finance, Billing, Project Managers, whoever. All the same.
Alternative Facts extend company-wide. You will start developing anxiety in unearthed ways when you try to understand what reality is. Emails and emails with high praise where leadership roars with digital pride for achievements that aren't based on reality. For example a company agrees to do business with UST at some point in the future... "oh wow. we did it. they would like to eventually have a meeting with us. I can't thank the team enough from the mountain peak of K2 to the Thames River to enable such teamwork and customer success." I am sitting in my remote cube scratching my head asking did I miss the deal part or what good was achieved? Forget about asking about who actually are the customers and what is the revenue as those are top secret that I don't even think leadership knows the exact answer. Why every public slide shows like X+ customers or Y+ products... is it an exact number or not?! You could ask the same person the same question a week apart and the answer will evolve without any underlying fundamentals changing. Just a different day, a different sun shine on the window.
Is that an actual product or an idea? Depends on who you ask.
Is that a real customer case study or just a generic hypothetical use case? Depends on the storyteller.
Did we actually deliver that service to that customer? Depends if it is a sales rep or solutions consultant answering.
Unbelievable. Unfathomable chaos. Your worst nightmares in the office wouldn't place you at UST.
Logical investments are lacking with everything severely underfunded.
And the HR recruiter could be considered a scam peddler. And the rest of the leadership sits on shaky stilts of truth.
Also, don't be fooled by photos that create the illusion of diversity or inclusion; if it appears diverse, then those are probably the only people in the whole company put into the photo just like a university brochure. It's a conservative company run mostly by men (maybe 2-3 women in the C-team) who think they are the world's gift to IT Services.
Not sure what the future holds so good luck navigating your career upside there.
