Is UScellular a good company to work for?

UScellular has an overall rating of 4.2 out of 5, based on over 2,541 reviews left anonymously by employees. This rating has increased by 9% over the last 12 months. 75% of employees would recommend working at UScellular to a friend and 30% have a positive outlook for the business. The best reviews about UScellular have been left by employees working as Intern , Senior Manager and Business Account Manager .

Does UScellular pay their employees well?

According to anonymously submitted Glassdoor reviews, UScellular employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at UScellular. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at UScellular?

75% of UScellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UScellular 4.1 out of 5 for work life balance, 4.4 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at UScellular?

Retail Wireless Consultant (335) , Customer Service Representative (94) , Sales Associate (83) , Store Manager (74) , Sales Manager (73) , RWC (Retail Wireless Consultant) (71) , RWC (58) , Sales Representative (57) , Retail Sales Associate (41) , Retail Sales Consultant (40) , Retail Store Manager (30) , Manager (23) , Project Manager (23) , Retail Sales Manager (18) , Customer Service Coach (16)

What are the pros of working at UScellular according to real employee reviews?

"The benefits are great with 401K (with company match) and a pension plan." ((in 364 reviews)); "Good Pay and Lots customer facing time" ((in 256 reviews)); "Many people have been at the company for a long time because the culture is great" ((in 222 reviews)); "Some really great people to work with and some teams have a better cultural experience." ((in 153 reviews)); "They support their leaders and associates with great training." ((in 51 reviews))

What are the cons of working at UScellular according to real employee reviews?

"No work life balance couldn’t get off for my sick child appt had to quit he was premature" ((in 117 reviews)); "Management is bad" ((in 103 reviews)); "Hard to get promoted to senior leadership role if you don't look the same." ((in 47 reviews)); "Upper management can be clueless, advancement is arbitrary." ((in 36 reviews)); "There are good managers and bad." ((in 35 reviews))

What are employees saying about UScellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UScellular layoffs and their outlook for job security at UScellular in 2026.

What UScellular locations have received the highest employee ratings?

Pewaukee , Moline , Raleigh , Asheville , Iowa City , Greenville , Schaumburg , Saint Louis , Coralville , Waterloo

UScellular reviews

4.2

75% would recommend to a friend

(2,466 total reviews)

Laurent C. Therivel

74% approve of CEO

30% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.3

Compensation and benefits

4.1

Work/Life balance

3.9

Senior management

3.8

Career opportunities

UScellular has an employee rating of 4.2 out of 5 stars, based on 2,466 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Mar 30, 2020

Open and unprotected from coronavirus

Retail wireless consultant

Recommend

CEO approval

Business Outlook

Pros

Beats unemployment, maybe, maybe not

Cons

Many stores open to public during coronavirus pandemic without proper protection for employees and concern for customers too. Employees should be wearing masks and gloves. Company is considered an essential business in states where the government has forced non-essential businesses to close but running stores with a business as usual approach. Only a skeleton crew should be working at most to only handle in person what cannot be handled over the phone, internet, or by mail.

UScellular Response

6y

Our associates mean the world to us. So do our customers. That’s why U.S. Cellular takes their health and well-being seriously and has asked customers to limit visits to retail stores to essential equipment and accessory transactions, and urgent troubleshooting during this time. In addition, we have implemented a series of health and safety guidelines for in-store interactions including: limiting the number of persons in the store,10 at any given time, adherence to social distancing as outlined by the CDC, enhanced cleaning and disinfection practices, encouraging hand washing between every interaction, and the use of hand sanitizer. Associates should talk with their leader if they feel additional safety measures are warranted in their location. Should associates feel these guidelines are not being followed, they should reach out to their respective Human Resources Business Partner to report their concern immediately.

4.0

Nov 13, 2019

Good company, lots of hours, good benefits, but be prepared to go slow and be on call 24x7 for some positions.

Director

Recommend

CEO approval

Business Outlook

Pros

Collaboration, benefits, made a lot of friends

Cons

Slower pace, talks of interest in advancing technology but limited attention span to do true grass roots changes to make a difference. Felt there was more interest to cover your butt than take risks and make mistakes. Maybe too many YES people that slows down actual making progress. Pride in being a telecom "follower" which gets old if you want to be more progressive. 24x7 expectations.

3.0

Jan 30, 2019

Hanging on to the past, badly

Performance manager

Recommend

CEO approval

Business Outlook

Pros

Friendly work environment, fair pay, innovative

Cons

Holds on to their former strides in culture, but doesn't realize they've strayed badly. So, they try to enforce and act upon ideas that no one seems to really understand anymore.

Viewing 31 - 33 of 2,466 Reviews

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Appliance Sales Associate

UScellular

UScellular reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Open and unprotected from coronavirus

Good company, lots of hours, good benefits, but be prepared to go slow and be on call 24x7 for some positions.

Hanging on to the past, badly

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