UScellular reviews

Where do I even begin? There is absolutely NO consistency among the leaders what so ever. One team your work is exceeding. Another team it is below average. Not to mention that they change your leaders and team and schedule and location of your work space ALLLLLLL THE TIME!!! You can literally NEVER do enough to please this monster of a place unless you kiss butt and are friends with people in management which you have to be of a certain cookie cutter of people to do that. Even though they say it is a place that accepts all kinds of people. Be a little different and you will see quickly that is not the case. They constantly add more work load to your job description and give you work from other departments that make more money than you do in a general customer service role but you do twice as much work in that sort of role. They will change your work schedule with little notice. You do get to bid on a work shift but if you are new or if you are on correctional path (for all sorts of stupid reasons) you will not get the shift you want. Now I have worked customer service roles before and talked to a lot of customers, however I am here to tell you that these are literally the WORST and MEANEST customers I have ever encountered. The company has TRAINED the customers to act like they do because they know if they throw around the word cancel or if they pitch a big enough fit about something that is 100% the customers fault that they will do exactly what it is that they want. They say you have empowerment here and it is a lie. If you tell a customer they cannot have a credit for a valid reason and they escalate, you can be certain that not only did they give the customer the credit they apologize for how YOU acted doing YOUR job correctly. I was so miserable here that I cried a lot in the car before work. Everything you hear happy about this place is from jaded people drinking the koolaid or who are completely fearful that if you say anything negative about this place that you will be fired. Which is a good assumption because I have seen people get written up and nearly fired for so much as SIGHING after a call.

- Took somewhere between a 10k-20k pay cut when they implemented new pay structures - Company keeps driving up quotas, demanding more out of associates, and finding ways to cut pay - Typical crappy retail work schedule. Full-time never gets any time to themselves outside of work. - Turnover in stores is unreal due to the constant change and bad corporate atmosphere in stores. Most people are either looking for a new job or already found one. - Company prides itself on the "Dynamic Organization" which is good, but I would say it hardly holds true in most stores. - The company does a "Culture Survey" which gives employees the chance to give feedback, but the things that are truly presented as issues they just ignore. (i.e. the computer system which was designed by a bunch of 5th graders)