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      UScellular

      Engaged Employer

      UScellular reviews

      4.2

      76% would recommend to a friend

      (2,467 total reviews)
      avatar

      Laurent C. Therivel

      74% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      UScellular has an employee rating of 4.2 out of 5 stars, based on 2,467 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      2K reviews
      1.0
      May 30, 2014

      Recent, Terrifying Changes

      Retail area sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, work-life balance (dependent on supervisor), significantly above-average pay for the industry.

      Cons

      Recent billing changes have left the company hemorrhaging money and customers, and eliminating positions. At the time of this review (May 2014), almost 30% of retail staff has been quietly eliminated through position elimination (techs, greeters, inventory coordinators). Also, at this time, one third of the store manager positions in the state of Iowa are vacant, as the highest paid leaders have been eliminated for fabricated reasons, immediately prior to the pay scale being lowered. U.S. Cellular is trying to hide the fact that they're stalling off bankruptcy, but the bottom is going to burst at any moment.

      4.0
      May 28, 2014

      Sales

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      good pay fun place to wrok

      Cons

      Dont see uscc being a cell phone provider for much longer

      1.0
      May 27, 2014

      Retail Wireless consultant

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coverage is great. customer service is doing the best they can to help customers.

      Cons

      During the whole transition in to tops (a new billing system) instead of customer service helping our customer with the transition they were just letting walk out the back door since they were not in contract. When our company figured that out it was too late and each month we were losing more customers than we were gaining. Right now most of our customer that left our company are tied into 2 year agreements with our competitors. Know about 7 months after the launch of tops our customer service is finally doing their job and helping us keep customers. On top of that the company thinks it's a smart idea by eliminating inventory coordinators service techs and cashier greeters and give more work for the associates, instead of the managers picking up those duties the associates do, they have to take time off the sales floor to do these jobs. Then on top off all this the commission pay structure was re done making associates have to do lot more and half the pay. All the management sugar coats the commission that it's a great thing for the associates but when you crunch the numbers you are making about half for the same job. Unrealistic quotas are being set so these associates can not hit them so they can not get all the commission.

      Viewing 1996 - 1998 of 2,467 Reviews
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      ReviewsUScellular reviews

      Glassdoor has 2,542 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.