UScellular reviews

4.2

76% would recommend to a friend

(2,467 total reviews)
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Laurent C. Therivel

74% approve of CEO

29% positive business outlook

UScellular has an employee rating of 4.2 out of 5 stars, based on 2,467 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

2K reviews
2.0
May 1, 2014

A sad story

Recommend
CEO approval
Business Outlook

Pros

Benefits are superb, hours are good

Cons

A once great company to work for reduced to a miserable place for employment. Morale is incredibly low due to constantly being threatened that you will be fired if you do not make enough money for the company. Poor decisions by corporate leadership have led to a major decrease in customer base, yet it is blamed on in store and customer service center employees. The new computer system turned on last summer does not work, preventing employees from providing quality customer service, causing billing nightmares, and major disruptions in service. Research this companies quarterly financial reports for insight into the downward spiral this business is in. Also research their customer facebook posts to see what their customers think. Unless your taking a job as a corporate executive (where the pay is incredible, knowledge of business operations and lack of insight on how to motivate employees are required), then this is not a company you will want to work for.

3.0
Apr 23, 2014

A "small fish" still competing with the "BIG FISH" of Wireless Companies

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Loyal associates who care for the customer and work hard to keep the network top-notch.

Cons

Absolutely none or barely any people of color in management / upper management positions. How can a company thrive if the people they serve are not represented in part by management?

Viewing 2011 - 2013 of 2,467 Reviews

Glassdoor has 2,542 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.