UScellular reviews

Just this month 3 people in my store have been wrongfully fired, the sales manager is incompetent and knows nothing about the CARES system so he can't even help when he's on the floor. He tried to fire me for missing 3 days of work when I had a doctors note for each day AND I was in the hospital finding out I could have LYMPHOMA! All things he knew and were included on the doctors note yet three days later, he tried to fire me. The associate phone program is entirely ridiculous, you can't even pick your own phone and have a worse plan than if you were a customer. Also, no one is "D.O." anymore. And the worst thing, morale is so far gone. It's not even "low" there just isn't any morale.

-You can make a lot more at Verizon Wireless and AT&T -The phones are generally phones Verizon either rejected or released 6 months ago -Retail hours -Lack of training in certain areas -Retail customers, especially in cell phones, can get really upset -Hard to move anywhere within the company While I believe that US Cellular is a better working environment than Verizon Wireless and AT&T they treat their sales staff like they are idiots. They are constantly talking down to sales staff and are surprised when there is push back. No real answers are given when there is push back other than "trust us." In meetings and communication we are constantly reminded that we worked for a "great company." A lot of the managers are there because of their dedication to the company instead of actual sales experience. In my region the Director of Sales got the position at 26, the Area Sales Manager transferred from HR, my Store Manager transferred from Operations, and my Sales Manager transferred from Inventory Management. While I understand you cannot promote based solely on numbers it should be a mix of dedication and good experience. Good, constructive feedback was rarely given. Several people wanted to move up in the company but they were not given strong reasons why they could not. I am not saying they should have moved up but they were not given actual tangible reasons why they could not move up and whether they could improve or not. Instead they would go on "action plans" that would never lead anywhere. Keep in mind this was my retail experience. At the business offices everyone seemed to love their job and worked in a relaxed atmosphere. On the flip side the call center employees were itching to get into retail because their working conditions were worse than retail. Also FYI I may sound bitter because I probably am. I graduated from college and tried to get into the professional Monday through Friday side of things. I was told they typically do not hire from the retail side because they are looking for people with experience. I totally understand that rationale, and I would even be OK if really they thought I wasn't a good fit (although I would have preferred they told me that) but I was still unhappy with the result and feeling like I was stuck in a retail job after college.