UniFirst reviews

3.6

62% would recommend to a friend

(727 total reviews)
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Steven S. Sintros

70% approve of CEO

55% positive business outlook

Reviews by job title

727 reviews

Reviews about "Compensation"

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1.0
Jul 29, 2024
Recommend
CEO approval
Business Outlook

Pros

-Salary CAN be good -Take home work van so it saves on personal vehicle gas.

Cons

*READ FULL REVIEW PLEASE* During my tenure of slightly over two years at the company, I contributed to the growth of the first aid division, which was struggling to keep TM positions filled. My sales manager, who held progressive roles from Territory Manager to Sales Manager and Regional Sales Manager, oversaw at least four territories across Tennessee and Kentucky. Due to the shortage of personnel, sales managers were required to manage territories without receiving commissions, resulting in limited time for comprehensive training. I was thrust into the role with minimal guidance, although my initial SM provided exceptional leadership. Approximately eight months into my tenure, the substantial growth of my territory lead to the division of my territory and hire of 2nd TM. Despite encountering numerous difficulties during the company's expansion, I believed in my value as an employee and remained committed to the organization. Approximately 18 months into my tenure they created a new SM position due to territory growth . Despite my lack of formal training for this role, the newly transferred SM had high expectations and limited tolerance for questions. It is worth noting that during our initial joint ride-along, they mentioned having successfully terminated a former team member (TM) who had reported the SM to Human Resources. During this period, the new fiscal year brought about a more than doubled increase in revenue goals for all first aid TMs (from $13k to almost $30k.. Without adequate support from the Sales Manager or Regional Sales Manager, it took two months to catch up to this change which also meant no $300 monthly bonus. A substantial percentage of TMs were also unable to meet this revised goal, but there was still frequent questioning of my commitment to the company. Towards the conclusion of my tenure with the organization, my former SM informed me that "there is someone who wants you gone". Within 5 mins of the first ever email 'summarizing' a troubling phone w/ the later SM, I was on a zoom with SM & RSM letting me know they were opening an HR investigation on me. This HR investigation had a copious amount of "violations" going back 7 months, starting at the beginning of new SM position here. Small things that were never brought to my attention at the time as being an issue so I couldn't remember the circumstances for the call with HR. Along with invoice GPS locations being submitted at next stops or home because GPS location hadn't updated (I paid my personal phone GPS app to provide my locations going back 30 days but that was 'Irrelevant and not evidence enough), a gas card used on a Sunday (I remembered after HR call that it was because they had to replace my card and SM told me to fill up van to verify the card worked before work week). I would like to note that this HR investigation came out of the blue over a month after I was given a warning and told was made to feel secure in my position with a few contingencies like taking pictures before and after each cabinet I serviced. 2 days after this HR phone call I was let go from the company. Which yes, was upsetting but to be honest, more a relief than anything due to the constant stress and threats of insecurity. HOWEVER: When it came time for my commission check to come for the entire last month I worked earning almost $30k in revenue (which is MOST of your salary) they refused to pay me because they let me go THE DAY BEFORE THE FISCAL MONTH ENDED. They stopped emailing me back after telling me I wasn't eligible since I didn't work the entire month. If I had been aware that I was working for $13/h for entire month I could have looked for a job sooner. I wouldn't have lost my house, being the sole earner in my family, I wouldn't have had to go into debt trying to pay bills for a house I would end up loosing. This company DOES NOT care about you. I was loyal to this company during a very difficult growth period where turnover was incredibly high, when they doubled everyone's goals and many TMs left, but when it came to paying the commission I rightfully earned, they disposed of me when it was most profitable for them.

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UniFirst Response
1y
UniFirst takes this feedback seriously and will share with the appropriate teams with a goal of continuous improvement. If you would like to discuss further, we encourage you to contact Employee Relations at hremployeerelations@unifirst.com or via online portal (UniFirst.ethicspoint.com) where you can anonymously communicate any concerns. Thank you.
2.0
Jul 28, 2024
Recommend
CEO approval
Business Outlook

Pros

There is the opportunity, should the cards fall into place as well (not everything is in the RSRs control) to make good money. There was some real camaraderie here amongst people, it was cool to see.

Cons

Dismally early work day that may still go until 5pm. I was told before I was hired that 5am would be the earliest I would have to show up, only to find out I would be going out with some guys at 4am. That extra hour makes a difference to me. It may not to guys in this industry because they are, large in part, workaholics. It takes a lot of grit to be trucking around with these early starts, and I commend them on it. But this still should have been communicated to me, I have a life to balance. Chaos and poor communication between the sales team, the drivers and the plant. Tension amongst managers and on one occasion I was yelled at by a manager who couldn't keep it together, totally unprofessional, I don't go to work to be someone else's punching bag. They also didn't have an OA (sorta like HR) to smooth over my hiring process, which isn't necessarily their fault. They are a new plant and a lot of the chaos of things could be attributed to this. Essentially I was hired by one manager over a brief phone interview (lesson learned there on my part), and it became evident very quickly that I would be learning the job until something came up and a driver quit. Prior to my hire, they had been experiencing high turnover amongst drivers, and my belief is that they wanted me trained as a backup to fill a route once someone quit. Lo and behold they finally obtained a solid roster of drivers. As a result, once I was trained in, I was sent out any time someone called in sick or took vacation to cover their route. I did not come to UniFirst to do this, and if there was even the slightest possibility that I would have been thrust into this position prior to my hire, it needed to be explained to me. I essentially took on the role of a Route Supervisor, which is a position that comes with more pay than the RSR base salary in order to justify the volatile nature each and every day could take on. To be fair, I had some very easy days here and there where I got to come in a little later and run "specials" which amounted to nothing more than errands. But the principle still remains the same. They eventually started building me a route, and by the time I left I had one day out of five. Yes, had I stuck around, maybe in a year or two I could be making more money. But they had burnt me out before I could get there. Maybe a better man than me could stick it out, I say that with no shame. Lastly, all of these factors amounted to intense job dissatisfaction. When I do a job, I like to do it well. Instead, I found myself running around not knowing how to make sense of most days. Guy calls in sick? Go run his route and get yelled at by every other customer because you don't know the special verbal agreement the driver had, or what the status is on the order they put in last week, or even where the clothes are hung up. A lot of these drivers get to build momentum with their customers, and a person in my position had none of that energy. I found this feeling hard to articulate to others there.

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UniFirst Response
1y
We are disappointed to hear that your experience wasn't ideal. We take your feedback seriously so that we can make internal changes to improve the employee experience. Thank you for your contributions to UniFirst.
5.0
Jul 26, 2024

Great company

Recommend
CEO approval
Business Outlook

Pros

Great company to sell for. Training is top notch. Leadership truly supports their team partners.

Cons

Long sales cycle. Base salary could be more competitive.

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UniFirst Response
1y
We appreciate your hard work and dedication. Thank you for all that you do!
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