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      UniFirst

      Engaged Employer

      UniFirst reviews

      3.6

      62% would recommend to a friend

      (2,540 total reviews)
      avatar

      Steven S. Sintros

      70% approve of CEO

      55% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Work/Life balance

      3.6

      Culture & values

      3.4

      Senior management

      3.4

      Career opportunities

      3.3

      Compensation and benefits

      UniFirst has an employee rating of 3.6 out of 5 stars, based on 2,540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UniFirst employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      5.0
      Oct 22, 2020

      UniFirst is the BEST Company to work for!

      Outside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training and management are unbeatable! I came into this industry knowing little about sales and they trained me from the ground up to be an incredible sales rep. They truly care about the growth of their employees, their customers and their business as a whole. Being a UniFirst employee has given me value and purpose that I have never had at other jobs I have worked. I will be forever grateful to be a part of the UniFirst family.

      Cons

      The only con is that I wish I had started working for UniFirst sooner!

      avatar
      UniFirst Response
      5y
      Thank you so much for your continued dedication and commitment to UniFirst. Our Team Partners (also known as our UniFirst Family) are our most valuable asset, and we appreciate your hard work.
      2.0
      Jul 3, 2017

      Honest review

      Outside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Honestly, if you're coming out of college, interested in learning about sales, and have a crazy good work ethic, an outside sales rep at Unifirst might be a good first step. The pay and benefits are OK. Revised vacation policy is very good. Outstanding training program in which you communicate with trainers at the corporate level very often. Depending on your sales manager, your experience may be amazing, or may be miserable...I saw both.

      Cons

      The cons at UniFirst are many. First and most important, on a national scale, UniFirst is 2nd among national uniform and facility service providers. Number one is Cintas and I won't mince words, Cintas dominates the market I was in as well as numerous other markets in the United States. If you take a job at Unifirst, please be aware that there is a CRAZY emphasis on setting appointments. In fact, before I left, they created this insane contest where your location earned a score based on how many appointments you set. The logic behind it is that if you set appointments, you can pitch this VIP Cost Analysis Program to audit the uniform program at a company and hope that Cintas has screwed up, angering the customer enough to switch to UniFirst. The problem is 2 fold. First, the industry standard for contracts in the uniform rental business is 5 years. So, if a company is in year 1-2-3-4....there is virtually no chance they move until their contract is up. If a company is having major issues with Cintas, UniFirst wants you to assist that customer by helping them write letters to Cintas and help them fix their problems in the hope that when the contract is up, they will switch to UniFirst. But, for a sales rep, that's a TON of work for a sale that may or may not happen in 2-3 years and will seem like an incredible waste of time. Here is my last issue, selling at UniFirst is like selling in the 1960's. A full 12 hours of your 40+ hour work week will be in the office on a phone block trying to set appointments. PLEASE be prepared to get a TON of rejection, hung up on, yelled at, or simply ignored. When you aren't on the phone, the expectation is that you go door to door selling to as many businesses you can to try to set an appointment. It's wildly inefficient.

      avatar
      UniFirst Response
      8y
      Thank you for your feedback. We understand it can seem daunting Selling in a market that is Cintas heavy, which is exactly why we teach the processes that we do. Our industry has been around for quite some time and it is very competitive. This is one of the reasons we find it helpful to have two pipelines, one for Programmers (Prospects currently under contract with another provider) and one for No-Programmers (Prospects without a Uniform or Facility Services provider). No-Programmers really help boost your Sales, while you are waiting out some of those contracts. We also strongly believe in using email to book and/or warm up a Prospect to meeting with you. For many Prospects, it takes a multitude of contacts utilizing varying approaches.
      1.0
      Aug 27, 2014

      HELL!!!!!!!!!!!!!!!!!!!

      Route sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only good thing about working here is that you have a job, get paid weekly, meet new people, and can lose weight with all of the salve work that they put on you.

      Cons

      WHERE SHOULD I START... Empty promises, no training whatsoever, Just throw you on a route and even management doesn't know anything about the accounts, work about 12 hours a day and no overtime, still stuck in the 1970's as far as technology, CHEAP....

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