UniFirst reviews

3.6

62% would recommend to a friend

(2,541 total reviews)
avatar

Steven S. Sintros

70% approve of CEO

55% positive business outlook

UniFirst has an employee rating of 3.6 out of 5 stars, based on 2,541 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UniFirst employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

3K reviews
1.0
Jun 28, 2012

Lack of Business Ethics

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are OK Plant Personel work hard Quality of Products are OK Service is OK For the most part, RSR are some of the hardest working people

Cons

Inexperience management who like to use intimidation No knowledge of what is true customer service More worried about getting contracts signed without building relationships with potential clients Bordering ethics when attempting to add new clients Sale Reps are treated like dirty Sales and Regional Sales have very little knowledge of managing sales reps This is a low-down industry where there is little difference between the major players. All of them are train to mislead the end user. UniFirst is no different.

3.0
Jun 23, 2012
Recommend
CEO approval
Business Outlook

Pros

Great medical/dental/vision plan. RSP contributions great - you put in 5% UniFirst puts in 4% + 2% Defered Profit at the end of the year.

Cons

Management/Corporate more results ($$$$$$) driven then customer driven. Have no issues forcing price increases despite the risk of losing customers over lack of willingness to negotiate. Expected to give everything and more to the company at the expense of family or illness.

1.0
Jun 20, 2012
Recommend
CEO approval
Business Outlook

Pros

Benefits are ok, Pretty standard for a company of this size. The other employees in all departments were really nice and patient.

Cons

Where to Begin... I was hired as a RSR due to my background in running a route and I have sales experience. The base salary to start is 37K, which they make very apparent that this is your starting point and that they have a few RSR's that make 70k+ per year with commissions. What they don't tell you or make very clear is that you will be covering for RSR's for holiday relief and sick days, but that it shouldn't take long to get your own route which gives you the opportunity to make commissions. i met guys that had been there for over a year and were still waiting for a route. After a couple of weeks I started noticing guys that were quitting, now these guys had maybe been there for a month or 2, but needless to say It should have raised some red flags. I thought maybe they couldn't handle the early mornings or the physical aspect of the job. Once I was fully trained on someones route I ran it for 2 weeks while he was away on vacation, I started to closely watch some of the guys that had there own routes and had worked there for a few years. I noticed that I was leaving the branch in my truck at about 4;30ish AM and so were they and when I was getting back at about 3-3:30ish PM a lot of these same guys were also getting back. I started to ask some of these guys what they made last year. On avg it was 45-50K per year. But wait, did you do the Math? These guys were pulling 11-12 hr days busting their hump... for what? no overtime that's for sure. After some thought I quit. how was I going to have the energy to try and upsell a client for some crappy commission, when all I wanted to do was get through the day and get home so I could get to bed early for my 345am alarm. The Supervisors were ok, they tried to help as much as they could, but unfortunately they were having to go out and run routes as well due to the high turn-over rate.

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