Open air performance reviews in front of other employees.
Stat chasing
Micro management.
Difficulty requesting time off
No sick days or 401k.
Little or no tolerance for new employees asking questions
Little or no tolerance for new employees that commit an error.
Leadership by Excel spreadsheet.
UTS invests almost no time or energy in recurrent training.
UTS believes that agents learn best in isolation between calls.
Many team managers demoralized.
Obsolete slow computers
Upper management makes promises to customers they cant keep.
Employees seldom learn from their mistakes.
