UnitedHealth Group reviews

-Calls coming with no breaks in between. You will work close to 9 hours a day. -Work is audited 5x a month, if any slight mistakes, employee will go into corrective action. -Signed on for member calls..we are instead told we have to handle Broker, Employer, Doctor, and Internal calls. -No transfer options available for us. Be ready for bad audits and caller abuse as All Savers doesn't have any of their other departments taking calls. All extensions take callers back to CCA's. -No assistance from management. -No Covid PTO. Use at your own discretion. If you get sick too often - corrective action. -No assistance with complex calls, all supervisors disappear when requested assistance. -Any restroom break you take during the day had to be documented and will be deducted from your monthly adherence. Stay FAR AWAY and apply within Optum instead of UHC or All Savers. If you get a call back for an ALL SAVERS position, DECLINE and wait for your other applications to contact you.

Very fast paced call center. Not enough resources to manage your calls, confusing system to locate members benefits. Co-Workers are good support system but not management. Very few get the opportunity to advance up the ladder unless you know someone or suck up. New hires are offered more money that what tenured reps are currently making. Management wont even address it beside stating be grateful you have a job. No room for errors, quick to write you up, no matter how good you are at your job and an asset to the company. They are too concerned about making their numbers and looking good to upper management. Work/Life balance is limited. Very difficult to take time off and needs to be well in advance or it will be an occurrence. The benefits are terrible, most of our members have a better package than they offer the employees, yet we are supposed to be empathetic to their needs and concerns.