Unitrends reviews

3.6

65% would recommend to a friend

(195 total reviews)
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Paul Brady

76% approve of CEO

56% positive business outlook

Unitrends has an employee rating of 3.6 out of 5 stars, based on 195 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Unitrends employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

195 reviews
2.0
Aug 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Sales Engineers were amazing to work with.

Cons

Account Managers received no leads and were expected to cold call most of the day...Call reports posted every 4 hours...Unrealistic Quotas...No Training...Fired everyone that knows about the product.

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Unitrends Response
10y
Thank you for sharing your opinion. I would ask that you please come see me and let me look into why you think that Account Executives receive no leads and are expected to do cold calling all day. We have distributed 1000s of leads this year so this doesn't make any sense. Unrealistic quotas - reps today on average have 80% more territory than they had in January and there was no quota increase. No Training - we flew everyone in to Boston for three days of training in the beginning of July. We hold regular training sessions for our sales teams. Fired everyone that knows the product - that is simply not true. We have very talented people in the sales organization and they are making a difference for the customers, partners and themselves every day. Please come see me - thanks ... Kevin
2.0
Aug 20, 2015
Recommend
CEO approval
Business Outlook

Pros

efficient product, good benefits, if you one of the few placed in a good territory there is decent earning potential. There are some very smart sales engineers that you can learn from and some good spirited folks that still remain.

Cons

If you scroll through the reviews that aren't canned responses from current employees you'll get the picture. Management, starting from the very top as been abysmal. If you are going to have folks write reviews at least make them realistic. For someone to come on here and give this company 4 stars is a slap in the face to my intellect. FUNNY how the first reviews that pop up at the top of the page and are considered "popular" are all the positive ones. Yet they have 1-3 helpful marks. I've also seen some of the most accurate reviews removed. This company takes no accountability. As stated in other reviews, they made several department shake ups, put most of the sales force in a no win situation, then fired them. Yet the people that made those decisions at the top, are still there. It all starts with Insight, the investment company that bought Unitrends. They don't care about you as a person, they'll throw you overboard in the middle of the ocean and pop a hole in your life raft. There are a few talented and intelligent managers but they're like diamonds in the rough. I left a solid company where I was making over 100K to join Unitrends. However, the company that I was sold on was not the company I worked for.

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Unitrends Response
10y
Thank you for sharing your opinions. I am sorry that you believe that positive reviews are canned reviews. I can tell you that i know of no canned reviews here at Unitrends. It may be hard to take from your opinion that someone might enjoy working here but that don't mean that your intellect has been insulted. Their opinions have as much right to be on Glassdoor as your negative review does. Insight Venture Partners made a significant investment in Unitrends with both time and money. They continue to invest their subject matter expertise. They are committed to helping us become wildly successful.They are a very successful Private Equity firm that is about growth - not financial engineering. Their success speaks for itself. They understand that Unitrends is about its people and they are committed to investing in them. I am sorry that your experience was not a good one. I would appreciate having the chance to speak with you if you care to and better understand what we could have done to make this a better experience for you. Thank ... Kevin
2.0
Aug 19, 2015

Negative Changes

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Solid product and support that is a great fit for SMBs who have a small IT staff looking for a simple and reliable solution. Lot of good sales reps, middle managers, great engineers. Generally really good people to work with who work hard and have fun.

Cons

The technology is good, not amazing. There are some very basic and critical feature sets that most backup companies have that Unitrends does not. The negative reviews on here are not just because people can't adjust to change or the recent layoffs. The company has undergone a ton of change in only a few years, which every employee has become used to. The problem is the recent changes haven't been well thought out and it was apparent to most people that the decisions were poor. Most notably, firing or pushing out the most senior and successful managers and directors, and replacing them with directors who did nothing more than take forecasts and couldn't help reps close deals or answer basic questions on the product. The company was more collaborative and successful when upper management could help strategize and assist their reps in hitting their goals. Only sales advice from upper management now is to make more calls, even when each rep is above 3 hours and 60 dials daily. Laughable that HR responds to these asking people to share their feedback in person. The company made it clear they wanted to get rid of all bad apples and any dissension could mean your time is up there. Culture isn't what it used to be. There was a constant feeling in the air that something was going to happen, a layoff, a new acquisition.... Despite preaching about transparency, they are less transparent than they ever had been. The office is a complete rumor mill as well.

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Unitrends Response
10y
Thank you very much for sharing your opinions. I want to comment on a few of the items that you brought up in your review. I am sorry that you aren't convinced that our technology is amazing. I am certainly glad that an independent organization - DCIG - rated the Unitrends appliances well ahead of our competitors and even gave our 943S a rating of Best-in-Class. Can we be better - sure. But we have a very talented engineering team that is constantly striving to make our technology platform better every day. My confidence level is high that they will continue to turn out best-of-breed solutions for appliances, software and Cloud. I think that you are selling our sales management / executive teams short when you say that all that they do is push people to make more calls. We strive to help people become better every day. The company hasn't averaged 60 dials and 3 hours of talk time any day since i joined the company, so I don't know what you are referring to in your post. I will take ownership for the company hiring far ahead of its needs. That isn't an account executive problem that was a senior leadership mistake. Sadly, when it was corrected some very good people lost their job. Today, we have a sales organization that has a great deal of opportunity and a chance to earn more than we have ever paid out before. It is a good time to be a Unitrends sales person. I would welcome the chance to speak with you in more detail if you would like. Please give me a call ... thank you ... Kevin
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Glassdoor has 199 Unitrends reviews submitted anonymously by Unitrends employees. Read employee reviews and ratings on Glassdoor to decide if Unitrends is right for you.