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      Universal Language Service

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      Universal Language Service reviews

      2.8

      46% would recommend to a friend

      (45 total reviews)
      avatar

      Elena Vasiliev

      33% approve of CEO

      47% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.3

      Work/Life balance

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      2.5

      Culture & values

      2.2

      Senior management

      Universal Language Service has an employee rating of 2.8 out of 5 stars, based on 45 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Universal Language Service employee rating is 25% below average for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      45 reviews
      4.0
      Dec 26, 2025

      Solid Company

      Vri interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      supportive management with clear direction and fair expectations

      Cons

      No benefits means individual struggles fot health care

      2.0
      Nov 13, 2025

      Not nearly enough competent office employees.

      Interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      As an interpreter, you choose your jobs. No minimum required. They have the HCA contract so most of the jobs are going to them, making them attractive solely for that reason. They just moved to a fancy beautiful building. ((No free parking anywhere. I just went there recently and despite having a big beautiful reception, there is no one anywhere. I had to walk passed the "staff only" sign and yell "hello????!!!!" for someone without any people skill to stick their head out of the office to see what the noise was. I was told to wait and wasn't given any update for over 10 minutes. The office is like a ghost town.)

      Cons

      Very unorganized company. For example, I have waited 4 weeks for a reply recently, while reminding them every week that I still didn't have my answer. When after writing to them every week for four weeks I finally got a reply, it was not signed and only answered half of my concern. Such a waste of time trying to get a hold of anyone there. (Except for Andrew in accounting. He is the best) Very heavy turnaround. People never stay very long. I can imagine it gets to be stressful to work there. This summer they sent an email saying there was a change of pay for certain job, which was about 20% higher than these jobs usually are, and they said the pay was flexible. Then they send the very next day the same jobs with a completely different amount. When i replied to ask which it was, i was told the regular pay. They create a "ticket" for every email problem, but do not follow up on it. The website hasn't been undated since I started with them over 6 years ago. Many links, email addresses, and phone numbers don't even exist anymore but are still listed there! They have a line for praise or complaint but there is never any follow up.

      5.0
      Jul 26, 2023

      Amazing Team

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was honored to have the opportunity to work with the Contact Center Operation Team. And it was an extremely phenomenal experience how the team showcased their strength, talents, and Team-First mindset. The leadership provides extraordinary support continuously with open communication. I'm glad to see that the company is growing and expanding rapidly with more upcoming platforms to service the community!

      Cons

      Not any at this moment.

      Viewing 34 - 36 of 45 Reviews
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      ReviewsUniversal Language Service reviews

      Glassdoor has 74 Universal Language Service reviews submitted anonymously by Universal Language Service employees. Read employee reviews and ratings on Glassdoor to decide if Universal Language Service is right for you.