Is Universal Orlando Resort a good company to work for?

Universal Orlando Resort has an overall rating of 4.0 out of 5, based on over 2,576 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 86% of employees would recommend working at Universal Orlando Resort to a friend and 67% have a positive outlook for the business. The best reviews about Universal Orlando Resort have been left by employees working as Intern , Merchandiser and Manager .

Does Universal Orlando Resort pay their employees well?

According to anonymously submitted Glassdoor reviews, Universal Orlando Resort employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Universal Orlando Resort. This rating has been stable over the past 12 months.

How satisfied are employees working at Universal Orlando Resort?

86% of Universal Orlando Resort employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Universal Orlando Resort 3.6 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Universal Orlando Resort?

Attractions Attendant (184) , Security Officer (59) , Sales Associate (45) , Merchandise Associate (41) , Event Guide (39) , Lifeguard (37) , Vacation Planner (34) , Cashier (27) , Line Cook (26) , Sales Counselor (23) , Stocker (21) , Attraction Attendant (20) , Coordinator (20) , Server (20) , Manager (19)

What are the pros of working at Universal Orlando Resort according to real employee reviews?

"Plus you get great benefits and you get to enjoy the parks for free as well." ((in 395 reviews)); "The people are great and working in a theme park is fun but not for the weak" ((in 111 reviews)); "Great team members to work with and management!" ((in 74 reviews)); "Perks are nice as you can go to parks for free and get free tickets for friends and family." ((in 48 reviews)); "Great culture; cares about the employees and the guests" ((in 35 reviews))

What are the cons of working at Universal Orlando Resort according to real employee reviews?

"Bad management and sometimes bad hours" ((in 156 reviews)); "Little room to advance and low pay" ((in 153 reviews)); "Long hours but flexible overall" ((in 73 reviews)); "Sometimes the managers make up frustrating rules (i.e." ((in 46 reviews)); "Too much favoritism when it comes to promotions." ((in 46 reviews))

What are employees saying about Universal Orlando Resort layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Universal Orlando Resort layoffs and their outlook for job security at Universal Orlando Resort in 2026.

What are the top reviewed Universal Orlando Resort locations?

Orlando , Kissimmee , Miami , Los Angeles , Universal City , Windermere , Margaretville , Louisville , Cashiers , Nashville , Georgetown , Butler , Orland , Moorpark , Ontario , Las Vegas , Portland , Gainesville , Auburndale , Davenport , Winter Haven , Mount Dora , Saint Cloud , Sanford , Winter Park , Statesboro

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Universal Orlando Resort

Part of NBCUniversal

Universal Orlando Resort reviews

4.0

86% would recommend to a friend

(2,403 total reviews)

Tom Williams

83% approve of CEO

67% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Compensation and benefits

3.9

Culture & values

3.8

Career opportunities

3.6

Work/Life balance

3.3

Senior management

Universal Orlando Resort has an employee rating of 4.0 out of 5 stars, based on 2,403 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Orlando Resort employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Nov 8, 2017

Satisfaction of working environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It is a great working environment

Cons

There are some dirty things .

5.0

Jul 12, 2017

Customer Advisor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Friendly staff, Helpful Manager and challenging targets designed to make you work harder

Cons

Its quite a distance to travel

4.0

Mar 2, 2017

UO Wizarding World Sales Associate

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They have nice benefits with park passes and free entrance to the parks with a wide range of discounts.

Cons

What you would expect at a theme park job. They can be extremely busy and stressful during seasonal times. Shift managers are not always the most competent.

Viewing 2389 - 2391 of 2,403 Reviews

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Jobs at Universal Orlando Resort

Director, Product Strategy- Universal Moments

Manager, Product Operations UPRV

Assistant, Production - Universal Studios Florida Production Group (USFPG)

Director, Business Development - Live Entertainment and Licensing - New Ventures

Manager, Finance- Resort Operations

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Universal Orlando Resort reviews

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Customer Advisor

UO Wizarding World Sales Associate

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