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Universal Studios

Part of NBCUniversal

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Universal Studios reviews

3.8

75% would recommend to a friend

(2,042 total reviews)
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Thomas L. Williams

68% approve of CEO

58% positive business outlook

Universal Studios has an employee rating of 3.8 out of 5 stars, based on 2,042 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Studios employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Nov 15, 2018
Recommend
CEO approval
Business Outlook

Pros

The park itself is nice, as are most coworkers. The work environment is generally positive and the benefits included things like free food, discounted metro passes, etc. Uniforms are provided at work, greatly simplifying getting ready for work, reducing the frequency that you'd need to do your own laundry. The time it takes to get into uniform is factored into your hours and you get to leave 24-36 minutes early depending on your job's role in the park, while still getting paid for your full shift.

Cons

I was hired in April 2018, and through November 2018, I have still never been scheduled for a single shift. Ever. Upon completion of training, all shifts that I worked were obtained via being on-call. I'm sure I don't need to explain to anyone how challenging it can be to be on-call for a 24 hour position, when you can be given a closing shift followed by an opening shift, etc, and STILL not be given enough hours to pay rent. The biggest problem I have with this is that during the interview process, I was told I'd be getting 3 days a week in the off-season and 5 days a week during the busy season (scheduled! not on-call)... aaaand nothing. None of the other people in my training group or holding the same job title as myself had this problem; they were all scheduled just fine, and everyone (including leads and management) kept saying "oh it takes a few weeks, it'll happen" but it never did. The company gives you the option to apply for other jobs within the park, but because it required working 65 shifts before it's permissible to do so... well, if you're not given any shifts, there's nothing you can really do about that. The union dues really hurt when you're not getting shifts, too.

2.0
Oct 15, 2018

Cashier

Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing Free tickets Very easy job Get to walk around the park when u get off work early enough

Cons

Management has favorite people They wont give a chance at anything They suck period

2.0
Oct 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Energetic work environment Free tickets for friends and family Free employee previews to new restaurants and attractions

Cons

Working HR at the Hollywood theme park has been a nightmare. Instead of managing employees, you are babysitting juveniles on behaving with common sense. There are too many strict, totalitarian policies like point deductions for minor infractions prevents employees from doing their jobs effectively. There is a lack of engagement from senior management who shuns progressive HR ideas in favor of out-dated bureaucratic processes. I don't just speak for myself when over half of the HR staff has turned over in the past 2 years for those same reasons and will continue to do so until management improves the culture.

Viewing 121 - 123 of 2,042 Reviews

Glassdoor has 2,269 Universal Studios reviews submitted anonymously by Universal Studios employees. Read employee reviews and ratings on Glassdoor to decide if Universal Studios is right for you.