UserTesting Customer Service Representative reviews

5.0

100% would recommend to a friend

(1 total review)
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Eric Johnson

Not enough data to show CEO approval

Reviews by job title

1 review
5.0
Nov 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Finally starting to see some real progress with this leadership team. They are very personable, very open, clear and honest in their communications. My co-workers are fun and our customers are super smart and fun to work with too. I do work almost round the clock but I really enjoy my work and am excited by our innovation that we are delivering.

Cons

Heavy lift on transformation due to previous leadership letting the company run down. The impression that I got was that the previous leaders across UserTesting and UserZoom cashed out and just stop caring.

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