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      UserTesting

      Engaged Employer

      UserTesting Sr. UX Researcher reviews

      2.6

      17% would recommend to a friend

      (5 total reviews)
      avatar

      Eric Johnson

      3% approve of CEO

      81% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      5 reviews
      2.0
      Feb 12, 2025

      Messy, chaotic company

      Ux researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Promising platform on the surface - Decent compensation and work/life balance - Pockets of passionate employees

      Cons

      - Terrible handling of the UserZoom merger - Constant RIFs and turnover - Unclear product roadmap - Company culture has become very corporate after being acquired by private equity

      5.0
      Jan 3, 2024

      Great remote team

      Sr. ux researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employees were valued and they had a real impact on the direction of the company.

      Cons

      Lack of real C-level leadership who oversaw the research team.

      4.0
      Jul 18, 2023

      Corporate and disorganized during merger

      Senior ux researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flex PTO Large, stable company Exploring AI Good customers Good researchers

      Cons

      Way too corporate Customer-centric culture doesn't always lead to a healthy work-life balance Contractors are treated like trash Sales people are treated like gold Researchers are ignored by c-suite Many employees are underpaid Very few social opportunities if you are remote Extra "benefits" like free lunches and swag for in-office employees only, even though not all of us can afford to live in a big city

      Viewing 1 - 3 of 5 Reviews
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