UserTesting Customer Success Manager (CSM) reviews

3.9

77% would recommend to a friend

(5 total reviews)
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Eric Johnson

100% approve of CEO

77% positive business outlook

Reviews by job title

5 reviews
2.0
Jul 18, 2024
Recommend
CEO approval
Business Outlook

Pros

It used to be a great workplace. There was a true culture of kindness, and people assumed positive intent of each other. The core UserTesting product is amazing.

Cons

- Constant layoffs lead to a toxic/anxious culture. Layoffs are juxtaposed with really wasteful expenses all around, which is frustrating. - There can be inept local management for non-US-based teams, and no one will look into it for a long time. - The exec team only cares about themselves and is taking only a quarter-based approach

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