Does Utica National Insurance Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Utica National Insurance Group employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Utica National Insurance Group. This rating has been stable over the past 12 months.

How satisfied are employees working at Utica National Insurance Group?

61% of Utica National Insurance Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Utica National Insurance Group 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Utica National Insurance Group?

Underwriter (17) , Claims Adjuster (9) , Claims (7) , Commercial Lines Underwriter (6) , Claims Specialist (5) , Supervisor (5) , Commercial Underwriter (4) , Manager (4) , Senior Claims Specialist (4) , Associate Underwriter (3) , Senior Underwriter (3) , Claims Representative (2) , Information Technology (2) , Intern (2) , Internship (2)

What are the pros of working at Utica National Insurance Group according to real employee reviews?

"Great people to work with" ((in 23 reviews)); "Very supportive environment; coworkers were great" ((in 10 reviews)); "Benefits are good" ((in 10 reviews)); "Good work Life Balance and" ((in 9 reviews)); "Decent pay." ((in 8 reviews))

What are the cons of working at Utica National Insurance Group according to real employee reviews?

"The year I worked there 3 persons left because of his poor management old school bully style." ((in 15 reviews)); "Management and Upper Management were difficult to work with to achieve results or growth opportunities" ((in 5 reviews)); "Not great insurance in my opinion" ((in 3 reviews)); "Health insurance isn't great." ((in 3 reviews)); "No training with high expectations" ((in 3 reviews))

What are employees saying about Utica National Insurance Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Utica National Insurance Group layoffs and their outlook for job security at Utica National Insurance Group in 2026.

What are the top reviewed Utica National Insurance Group locations?

New Hartford , Utica , Atlanta , Boston , Columbus , New York , Woodbury , Albany , Boston , Buffalo , Syracuse , Clinton , Charlotte , Dallas , Doylestown , Pittsburgh , Marlborough , Wakefield , Columbia , Duluth , Norcross , Midwest City , Pleasant Hill

Utica National Insurance Group reviews

3.6

61% would recommend to a friend

(195 total reviews)

Kristen Martin

47% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Utica National Insurance Group has an employee rating of 3.6 out of 5 stars, based on 195 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Utica National Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

195 reviews

5.0

Feb 5, 2018

Great place to work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Billion dollar company Great leadership team both at the executive level and at the department level Coworkers are great

Cons

Pressure to perform job at high level.

4.0

Jul 18, 2017

Senior Marketing Representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The culture is that of a mutual company versus a stock insurance company. Management is results oriented and success-driven, while taking time to care for the agent customers and employees.

Cons

Company can be conservative from an underwriting appetite and it can be difficult to find where the carrier fits in an agency and the marketplace.

3.0

Apr 12, 2017

Great People, Old systems

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Almost all of the people I've met here have been nothing but warm and encouraging, it is a very friendly environment. The new CEO is very down to earth, can always be found at events (such as serving ice cream). He's set aggressive but reasonable goals for the future. Their financials, while not spectacular, are on an upward trajectory. The pay and benefits are very reasonable.

Cons

Legacy systems straight out of the 1960s, any new software implementation tends to break 3 other things, a lot of fires being put out on a regular basis. Most job openings seem to be either for minimum wage grunt work or senior leadership, not a ton in-between. Brain drain of experts retiring (many older people, as is the industry standard), taking their knowledge with them when they retire. A lot of people are grandfathered into pensions and it makes the new hire benefits seem diminished by comparison.

Viewing 31 - 33 of 195 Reviews

Jobs at Utica National Insurance Group

Customer Service Representative I (Remote)

Property Field Adjuster - Richmond, VA

Property Field Adjuster - Connecticut (Field)

Property Claims Specialist-Homeowners (inside desk)

HRIS and Benefits Analyst