Is VCA a good company to work for as a Client Service Representative?

Client Service Representative professionals working at VCA have rated their employer with 2.3 out of 5 stars in 84 Glassdoor reviews. This is a lower than average score with the overall rating of VCA employees being 2.9 out of 5 stars. Search open Client Service Representative Jobs at VCA now and start preparing for your job interview by browsing frequently asked Client Service Representative interview questions at VCA .

Does VCA pay Client Service Representative employees well?

Client Service Representative professionals rate their compensation and benefits at VCA with 2.3 out of 5 stars based on 84 anonymously submitted employee reviews. This is 26.4% worse than the company average rating for salary and benefits. Find out more about Client Service Representative salaries at VCA.

What are the top reviewed jobs at VCA?

Veterinary Assistant (276) , Veterinary Technician (180) , Customer Service Representative (CSR) (96) , Customer Service Representative (88) , Client Service Representative (83) , Veterinarian (69) , Registered Veterinary Technician (RVT) (68) , Receptionist (63) , Technician (56) , Associate Veterinarian (52) , Vet Assistant (49) , Hospital Manager (48) , Front Desk Receptionist (35) , Kennel Technician (33) , Vet Tech (33)

What are the pros of working at VCA according to real employee reviews?

"Benefits are good and PTO" ((in 207 reviews)); "The coworkers are great and there are pet discounts for medical care" ((in 103 reviews)); "At the hospital level there are great people and the veterinary field can be very rewarding." ((in 80 reviews)); "Staff is great and friendly." ((in 66 reviews)); "Good work environment." ((in 24 reviews))

What are the cons of working at VCA according to real employee reviews?

"The pay is low and they make it hard to get a raise unless you tell them you're quitting." ((in 255 reviews)); "Some managers have difficult managig styles." ((in 59 reviews)); "Long hours and made to feel like you're not a team player if you don't work overtime/pick up shifts in other departments." ((in 46 reviews)); "NO TRAINING: coworkers don't help you out and seem to get some sick satisfaction from watching you fail" ((in 45 reviews)); "there is no work/life balance" ((in 44 reviews))

Skip to content Skip to footer

Notifications

VCA

Part of Mars

VCA Client Service Representative reviews

2.3

37% would recommend to a friend

(84 total reviews)

Patty Wu

Not enough data to show CEO approval

13% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.3

Compensation and benefits

2.3

Career opportunities

Client Service Representative employees have rated VCA with 2.3 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have an average working experience there. VCA is rated 32% below average by Client Service Representative professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

84 reviews

1.0

Aug 2, 2024

Bad Management

Client service representative

Recommend

CEO approval

Business Outlook

Pros

I stayed because most coworkers made it fun to work even during the most stressful times.

Cons

Management does not do a good job with checking in with employees and how the chemistry is in the workplace. It is already an emotionally and physically draining job. If there is a problem, they need to intervene faster.

4.0

Jul 3, 2024

This individual clinic is amazing

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Not only are the people you work with amazing but there are a lot of wonderful clients that we assist as well.

Cons

The pay could honestly be better

VCA Response

We are so happy to hear about your positive experiences on our team, as each of our Associates is important to us. Thank you for all you do and keep up the great work!

2.0

May 14, 2024

negative experience

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Being able to help animals

Cons

Culture is condescending and management will consistently undermine employees. Witnessed an applicant be turned down because management made a judgment based on the applicants appearance, stating that she “did not seem like she really needed a job.” Push selling and making money over care. They do not value you, which leads to burnout. Gave a months notice for my departure only to receive petty comments upon leaving despite being begged to stay. Even if you work there, your pets care will be put on the backburner in order to fit in as many appointments as possible. Constantly was bringing in my dog for help with skin sores and received no help - tried the same thing over and over with no improvement. Then took him to another vet and the problem was immediately solved.

VCA Response

Please know that we take comments like this very seriously, as we're committed to maintaining an environment of support and respect. We would value the chance to personally discuss your experience, and we invite you to email us at EmployeeConcerns@vca.com. Thank you.

Viewing 13 - 15 of 84 Reviews

Jobs at VCA

Client Service Representative

Client Service Representative

Client Service Representative

Client Service Representative

VCA reviews FAQs

VCA reviews VCA Client Service Representative reviews

VCA

VCA Client Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Bad Management

This individual clinic is amazing

negative experience

Jobs at VCA

VCA reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

VCA reviews FAQs

Jobs at VCA