Is VCA a good company to work for as a Client Service Representative?

Client Service Representative professionals working at VCA have rated their employer with 2.3 out of 5 stars in 84 Glassdoor reviews. This is a lower than average score with the overall rating of VCA employees being 2.9 out of 5 stars. Search open Client Service Representative Jobs at VCA now and start preparing for your job interview by browsing frequently asked Client Service Representative interview questions at VCA .

Does VCA pay Client Service Representative employees well?

Client Service Representative professionals rate their compensation and benefits at VCA with 2.3 out of 5 stars based on 84 anonymously submitted employee reviews. This is 26.4% worse than the company average rating for salary and benefits. Find out more about Client Service Representative salaries at VCA.

What are the top reviewed jobs at VCA?

Veterinary Assistant (276) , Veterinary Technician (180) , Customer Service Representative (CSR) (96) , Customer Service Representative (88) , Client Service Representative (83) , Veterinarian (69) , Registered Veterinary Technician (RVT) (68) , Receptionist (63) , Technician (56) , Associate Veterinarian (52) , Vet Assistant (49) , Hospital Manager (48) , Front Desk Receptionist (35) , Kennel Technician (33) , Vet Tech (33)

What are the pros of working at VCA according to real employee reviews?

"Benefits are good and PTO" ((in 207 reviews)); "The coworkers are great and there are pet discounts for medical care" ((in 103 reviews)); "At the hospital level there are great people and the veterinary field can be very rewarding." ((in 80 reviews)); "Staff is great and friendly." ((in 66 reviews)); "Good work environment." ((in 24 reviews))

What are the cons of working at VCA according to real employee reviews?

"The pay is low and they make it hard to get a raise unless you tell them you're quitting." ((in 255 reviews)); "Some managers have difficult managig styles." ((in 59 reviews)); "Long hours and made to feel like you're not a team player if you don't work overtime/pick up shifts in other departments." ((in 46 reviews)); "NO TRAINING: coworkers don't help you out and seem to get some sick satisfaction from watching you fail" ((in 45 reviews)); "there is no work/life balance" ((in 44 reviews))

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VCA

Part of Mars

VCA Client Service Representative reviews

2.3

37% would recommend to a friend

(84 total reviews)

Patty Wu

Not enough data to show CEO approval

13% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.3

Compensation and benefits

2.3

Career opportunities

Client Service Representative employees have rated VCA with 2.3 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have an average working experience there. VCA is rated 32% below average by Client Service Representative professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

84 reviews

4.0

Nov 13, 2024

VCA Working Enviroment

Client services representative

Recommend

CEO approval

Business Outlook

Pros

Staff, Clients, Patients, Unity and Events

Cons

Needs to promote within a little bit more

VCA Response

We believe in helping our Associates reach their highest potential, and your insight is truly valued. We'd like to thank you for all of your hard work as a member of our team!

2.0

Oct 27, 2024

No room for growth

Client service representative

Recommend

CEO approval

Business Outlook

Pros

I like the team I work with and the doctors are great.

Cons

No room for growth, dealing with horrible customers and given lots of extra work for no raise.

VCA Response

Learning and growth is core to the VCA experience and your opinion matters to us. We would appreciate the chance to discuss your feedback in greater detail. To continue the conversation, please reach out to your Associate Relations Team or email AssociateConcerns@vca.com. Thank you for all of your hard work.

2.0

Aug 23, 2024

Good job, choose your people wisely

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, easy work if you catch on quickly

Cons

There’s a lot of cliques

VCA Response

Although we're pleased to know you enjoy the flexible scheduling, we value your insights about the culture at your hospital and it's important to us to maintain a respectful and positive environment for our Associates. We welcome you to get in touch with your Associate Relations Team or share more specifics at AssociateConcerns@vca.com. Thank you.

Viewing 10 - 12 of 84 Reviews

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No room for growth

Good job, choose your people wisely

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