Is VCA a good company to work for as a Client Service Representative?

Client Service Representative professionals working at VCA have rated their employer with 2.3 out of 5 stars in 84 Glassdoor reviews. This is a lower than average score with the overall rating of VCA employees being 2.9 out of 5 stars. Search open Client Service Representative Jobs at VCA now and start preparing for your job interview by browsing frequently asked Client Service Representative interview questions at VCA .

Does VCA pay Client Service Representative employees well?

Client Service Representative professionals rate their compensation and benefits at VCA with 2.3 out of 5 stars based on 84 anonymously submitted employee reviews. This is 26.4% worse than the company average rating for salary and benefits. Find out more about Client Service Representative salaries at VCA.

What are the top reviewed jobs at VCA?

Veterinary Assistant (276) , Veterinary Technician (180) , Customer Service Representative (CSR) (96) , Customer Service Representative (88) , Client Service Representative (83) , Veterinarian (69) , Registered Veterinary Technician (RVT) (68) , Receptionist (63) , Technician (56) , Associate Veterinarian (52) , Vet Assistant (49) , Hospital Manager (48) , Front Desk Receptionist (35) , Kennel Technician (33) , Vet Tech (33)

What are the pros of working at VCA according to real employee reviews?

"Benefits are good and PTO" ((in 207 reviews)); "The coworkers are great and there are pet discounts for medical care" ((in 103 reviews)); "At the hospital level there are great people and the veterinary field can be very rewarding." ((in 80 reviews)); "Staff is great and friendly." ((in 66 reviews)); "Good work environment." ((in 24 reviews))

What are the cons of working at VCA according to real employee reviews?

"The pay is low and they make it hard to get a raise unless you tell them you're quitting." ((in 255 reviews)); "Some managers have difficult managig styles." ((in 59 reviews)); "Long hours and made to feel like you're not a team player if you don't work overtime/pick up shifts in other departments." ((in 46 reviews)); "NO TRAINING: coworkers don't help you out and seem to get some sick satisfaction from watching you fail" ((in 45 reviews)); "there is no work/life balance" ((in 44 reviews))

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VCA

Part of Mars

VCA Client Service Representative reviews

2.3

37% would recommend to a friend

(84 total reviews)

Patty Wu

Not enough data to show CEO approval

13% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.3

Compensation and benefits

2.3

Career opportunities

Client Service Representative employees have rated VCA with 2.3 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have an average working experience there. VCA is rated 32% below average by Client Service Representative professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

84 reviews

4.0

Sep 24, 2025

Underpaid

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Coworkers and being around the animals.

Cons

Unrealistic expectations, low pay, no room for growth.

1.0

Jan 17, 2025

Don't bother

Client service representative

Recommend

CEO approval

Business Outlook

Pros

good discounts for pet related and services

Cons

Toxic workplace Lots of inaccuracies in the job listing

VCA Response

Transparency is of vital importance to us, as well as offering our Associates the support they need to thrive in their roles. Your comments will be shared directly with leadership, and we wish you the best in all future endeavors.

3.0

Dec 18, 2024

Experience there

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Cool people and good benefits

Cons

Long Hours Cross train is a must

VCA Response

Thank you for the time you spent with us, and for taking a moment to share your insight. We're pleased to know you enjoyed working with your team, as well as the benefits we offered!

Viewing 7 - 9 of 84 Reviews

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Underpaid

Don't bother

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