VCA reviews

2.9

40% would recommend to a friend

(2,354 total reviews)
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Patty Wu

20% approve of CEO

30% positive business outlook

VCA has an employee rating of 2.9 out of 5 stars, based on 2,354 company reviews on Glassdoor which indicates that most employees have an average working experience there. The VCA employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

2K reviews
3.0
Oct 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Fulfillment with work and coworkers

Cons

Poor pay, poor management, no room for growth

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VCA Response
8mo
Thank you for your feedback. We’re proud to offer one of the most robust education programs in the industry, and we’re working to ensure all Associates — including CSRs — feel empowered to grow. Leadership training, including communication and support-focused development, is a key part of that effort. We know there’s more to do and appreciate your insights as we continue improving.
3.0
Oct 8, 2025

Vet Tech

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Wonderful employees and great management.

Cons

Long hours very hard on mental health.

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VCA Response
8mo
Thank you for sharing your feedback and for your contributions. We recognize that this profession can be emotionally challenging, and we hope you were able to take advantage of our mental health and well-being benefits for all Associates, including up to 12 therapy sessions per year, guided self-care, meditation, and more.
3.0
Oct 1, 2025

So much Change

Recommend
CEO approval
Business Outlook

Pros

Attractive Compensation Package Cutting-Edge Technology

Cons

Toxic Harboring: Promoting or sustaining harmful behaviors Allowing negative attitudes to persist Always Change in Leadership: Constant leadership transitions Frequent changes in managerial roles No Clear Guidance, Only Interpretation: Lack of explicit instructions, leading to varied interpretations Absence of concrete guidance, resulting in ambiguity

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VCA Response
8mo
Thank you for taking a moment to share your feedback. We understand change is hard and we are here to listen and support. We invite you to email us at EmployeeConcerns@vca.com to discuss your experience or you can always utilize the Mars Omsbudsman program - information on this and documentation to all policies can be found on WOOFconnect (our internal intranet.)
Viewing 70 - 72 of 2,354 Reviews

Glassdoor has 2,431 VCA reviews submitted anonymously by VCA employees. Read employee reviews and ratings on Glassdoor to decide if VCA is right for you.