VCA reviews

2.9

40% would recommend to a friend

(2,354 total reviews)
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Patty Wu

20% approve of CEO

30% positive business outlook

VCA has an employee rating of 2.9 out of 5 stars, based on 2,354 company reviews on Glassdoor which indicates that most employees have an average working experience there. The VCA employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

2K reviews
1.0
Jul 11, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefits are better than private practice can offer. Potential for good pay. Ability to transfer if move across the country.

Cons

Led by non-veterinary management, whose focus is HR and business. Middle management not allowed to do their jobs- they are puppets. No accountability. No focus on quality of care or medicine. If you take concerns to them, they retaliate. They target certain people they do not like and get them out, even if they are their strongest players. Weakest players who act like they are on cloud 9 all the time will always stay ,even if they practice terrible medicine or do not do their jobs well. Job descriptions for middle management are inaccurate. In fact, you may be disciplined for doing your job. It is all about playing a game if you wish to stay there. Everyone must be happy, even if you have co-workers practicine malpractice. You will be chastised if you like different products than the preferred vendors.

3.0
May 12, 2010

Corporate office...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Casual dress for most. Some departments allow dogs. "Campus" feel. Sports ticket lotteries. Occasional early Fridays near holiday weekends. Summer flex days for some.

Cons

Very expensive health insurance, like $8k for a couple per year. Not enough paid holidays, maybe 5. Only 3 sick days per year that accure every 4 months and expire at year end. Summer flex days are only for some. Parking for non-management is is a long way from the office. Perks and treatment differ by department.

1.0
Feb 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Well, I have a job.

Cons

Our HR department is outsourced. The company stopped COVID pay the moment omicron started. No PTO *at all* for part time employees. They will unabashedly break labour laws up until you get a lawyer involved (not my experience, but a friend's). Eg. taking a person's job away while they are on medical leave, accusing staff of faking medical conditions in order to get *unpaid* time off (like immuno-suppressive chemo and depression). Telling me that my close friend on medical leave is not getting her job back, but "don't tell her because she doesn't know yet". They told our ER doctors that if they're swamped and need to stay late to be able to see all the patients that came in on their shift, they should "donate their time", as they will not be paid. (secondhand info) It was implied to our ER support staff (ie techs and ACAs) that it was their fault that profits were down in 2021 compared to 2020. (secondhand info) Wages are calculated (there's a formula) based on your resume vs negotiated based on skill or competence. When I first started, I was being paid ~$14.25 to run an MRI. Mandatory black/grey/navy blue scrubs, scrub allowance covers 1 sweater, or a scrub top and bottoms. Change into public hospital stock scrubs (threatened but yet to be enforced) if you wear any colour but the aforementioned ones. (Please keep in mind, our hospital is 200+ strong, sharing scrubs with that many people is like getting your work clothes out of a lost and found bin). Mask use is only enforced with support staff, doctors breaking policy to the extreme receive no consequences. Doctor charges for a service that wasn't performed (a lab test that was never sent to the lab), I ask about the inappropriate charges, I am told to "never question a decision again", and the doctor doesn't speak to me for a month. I knock down my hours so that I can start attending university, the department I left is short staffed and asking for coverage. I am trained in this department, and can perform my job well (and my performance reviews are excellent), and am available on the odd day, but am never given the shifts. Announce that I am stepping back from yet another department in the new year (but still staying on part time) to focus on school, and all my shifts over the Christmas break (aka my only opportunity to make money) are promptly cancelled.

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VCA Response
4y
Thank you for reaching out about your concerns. Please know that we are here to listen and address any issues you may have, as we appreciate your commitment to your role and your hospital. We encourage you to contact EmployeeConcerns@vca.com to discuss these matters further. We hope to hear from you soon.
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