Most days you are TECHNICALLY working from 8ish am(when apartment offices open) until you last employee clocks out (that could be 10-11pm or 6 am following day. Entitled residents can't follow simple rules. There are more rules to driving than what we have and they can not even follow that. Lazy apartment employees do not enforce the policies so it makes it difficult for us to work. It starts with the residents, if they follow simple policies then we don't have to send any reports and trash gets picked up. Then the office does not have to deal with complaints and then we can just do the job with ease and efficiency. At any given time a apartment employee or resident can call you or customer service at any time so that is why you are on the clock all day and night. Its full time for DM's but for service valets are part time so most just call off and do not care since its not their main source of income, benefits, vacation or sick pay. Districts are huge. some have 18 but some have 40 apartment communities that span miles. Imagine having 40 and 5 people call off and it takes at least an hour to do each (Sunday is more) if no one will help the DM is out all night or when you are short staffed you can be out until the next day.
