Vanguard reviews

3.7

68% would recommend to a friend

(6,298 total reviews)

Salim Ramji

75% approve of CEO

66% positive business outlook

Vanguard has an employee rating of 3.7 out of 5 stars, based on 6,298 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vanguard employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

6K reviews
1.0
Mar 23, 2018
Recommend
CEO approval
Business Outlook

Pros

Good health insurance Decent number of PTO days (if there's 'green' time)

Cons

I worked here for two years in multiple departments, and this is what you need to consider before taking a job here: EVERYTHING you do is monitored, watched, recorded, etc. If your shift is 9:30-6 and you sign into your computer at 9:31, someone will be speaking with you. If you use 32 minutes of break one day instead of your allotted 30 or go a few minutes over on lunch, they'll speak to you about that too. Yet, if it's 5:58 pm and you still have any break time, you can't use it. You're expected to be ready to receive calls through the end of your shift, and if you're there 30-45 minutes after your shift because you took a call at 5:59 pm so be it - you won't hear any sympathy from management. Your entire day is sitting in a cube, with a headset on, taking inbound calls - upwards of 60-70 a day. You will work Black Friday, you will work Christmas Eve, you will work New Years Eve. You can only take PTO if the resource planners allow it. There is no sick leave, so that will come out of your PTO bank as 'unscheduled' - get too many of those, and you're gone. Your handle time is the only thing that matters to Vanguard - how quickly can you deal with a client's issue and get on to the next one. If call volumes are high, they will cut your lunch from an hour to 30 minutes with little to no warning, wipe any meetings or reprieve you had in your schedule to break up your day off your calendar, and you will go nowhere. Use too much time after a call ends, management will be speaking with you. They will not disclose this ahead of time - they will make it appear as if you are going to be a finance professional impacting people's lives and investments, when in reality you'll spend most of your time being berated by stuck up clients and incompetent ones that you'll spend hours trying to help them reset their password to log into their account. You work under a microscope with some of the most intense micromanagement I've ever seen - if you didn't know any better, you wouldn't guess this was a place where professional adults work because there's zero trust. They will also change your job responsibilities on a whim, dissolve your department, etc. and you will make the same money and there's not a thing you can do about it. If you're selected as a favorite, then congratulations. You'll move right to the top. Otherwise, you'll wither away in a cube until you hate yourself enough to get out of there. Compensation is significantly lower than competitors - $43k for the entry level role, compared to 50-55k elsewhere. The 'partnership' bonus is something you'll only get after your first full year, and they don't pay it until June the following year as a ploy to get six more months of work out of you. I worked all of 2017, but now that I'm leaving in March I will not see my 2017 bonus because I am not employed with the company in June. Complaints about this low pay grade come often - the company's response? We're getting you new coffee in the break rooms! The company is bending over backwards to cater to their advisor services division, so if you want to go there then you can be in a very comfortable spot. The North Carolina office has very little career advancement outside of the advice services, so if you're being offered in that site be wary. Otherwise, work somewhere else.

2.0
Feb 23, 2018

Buyer's Remorse

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Work life balance is extremely good, no expectation of working outside of 37.5 hours * Benefits package is substantial

Cons

Vanguard's work environment and compensation were significantly different than indicated during the hiring process. * Culture The claim and repeated statement is that the culture is extremely collaborative, but the way that this collaborative culture is enforced is by deliberately penalizing anyone who disagrees with the way things are currently ran. In this way, it doesn't feel like everyone has a voice, it feels like anyone who is discordant from that voice will be made to feel unwelcome to share their opinion, and will be penalized on the metric for team dynamics. The "collaborative culture" insulates everyone involved for behaving badly, as they can all collectively point to the rest of the group and say "we came to a consensus, my hands were tied." It leaves the individual employee absolutely powerless in most situations, and makes the entire emphasis on teamwork seem to be an construct that is superficial and artificially enforced. This becomes a particular problem when an employee feels like there is an ethical dilemma and feels a professional and personal responsibility to stand firm on a position. While the culture might indicate absolutely indicate that ethics is the number one priority, this does not preclude the possibility that there were still be a penalty for disagreement. * Compensation When the hiring team initially presents the offer, they add both the profit sharing bonus and the performance bonus as part of the total compensation package. Then they offer that there are also merit increases. They absolutely imply that these two items are very much a given, and if there is any reason why you wouldn't be eligible for the full amount on the merit increase or the performance bonus, because of the collaborative culture, there would be absolute transparency. What they fail to mention is that if you are at the top of the range for the position that you interview for, then your *potential* merit increase, no matter your performance, is negligible (between 1% and a half a percent). Secondly, there isn't ANY transparency with respect to performance reviews, and for a new employee, no knowledge of what the net effect of performance reviews might have on compensation. Numerous other new crew members I spoke to on the subject also indicated that their bonus and merit increases were less than they felt were advertised during the hiring process. Additionally, the bonus periods are in June and Dec, and you need to be present for December of the previous year to be eligible for the June bonus period. The 401k has a long vesting period. I do want to acknowledge that there is an option to take concerns to Crew Relations, but given the retributive behavior around challenging the status quo, I am confident that any failures to resolve issues at the team level will be reflected in further performance evaluations (and thus compensation). Issues have been brought to management's attention, and the response has been to place responsibility on the junior crew member to resolve any issues they have. Bottom line: I would not have come to Vanguard if I had been aware of these other considerations, and the culture is so actively hostile to newcomers in favor of legacy crew members that I am actively looking for external opportunities outside of Vanguard.

1.0
Jun 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Work/life balance is good - 37.5 hour work weeks - lots of PTO. Benefits are good (although I've heard they've slowing been going downhill too). Retirement contribution is great. Good place to come into out of college to get corporate experience with a big name firm.

Cons

McNabb's 'quest' is to make expense ratio's as low as possible. His predecessors had such incredible success and lasting legacies, that you feel he needs to make a similar mark. With that being said, anything and everything to keep costs as low as possible. The technology is absolutely horrid. They don't invest in technology and they won't-so deal with it. The pay is terrible. VG prides itself on never going thru a firing stage. But, they have sneaky other ways of pushing people out. The majority of employees lack basic social skills. There are a lot of just weird people who work here. Management is detestable! They will be quick to take credit for your work or throw you under the bus. Anything to make themselves look better amongst their peers. They will ask for you to think "conceptually" and ask your opinion, but if it doesn't agree with VG's agenda, you will be quickly ostracized. Management is cold and unapproachable. They are very cliquey. And the worst of it is that they have no idea about the technical material. It's unreal to have your bosses boss have NO IDEA as to what you do. Also, you get the sense that any program or initiative is the result of a high price consultancy firm. It seems like VG grew too quickly and has no idea how to deal with the grow and expansion without the help of consultancy firms. I've read through most of the 1 and 2-star reviews on glassdoor and they are spot on-fyi.

Viewing 82 - 84 of 6,298 Reviews

Glassdoor has 6,989 Vanguard reviews submitted anonymously by Vanguard employees. Read employee reviews and ratings on Glassdoor to decide if Vanguard is right for you.