Vanguard reviews

Vanguard use to be a customer service company that happened to sell mutual funds. Now we are a sales company that sells products. Managment promotes people based on self-reporting metrics that aren't monitored. If you want to get promoted, simply fake some metrics. You can be the hardest working associate but still get passed over by someone who is good at hiding their fake reporting, it happens all the time. There are also leadership programs that get priority. People just out of college get shot straight into management without the proper skills and experience simply because they did a leadership rotation. When you start and you're told the schedule is 37.5 hours a week (that is full time here), you should realize this company is okay with mediocre. Don't expect to ever work your way up because upper management has been here for 20 years and will never leave because they dont do anything. The firm expects you to lie to clients constantly. My role is currently being phased out and I'm being moved to another role. We have to tell clients they are losing dedicated representatives for a team approach because it is better customer service. In what world is having any random person help better than someone who knows you? Clients aren't that stupid and they are buying the lies. Things use to be better here, but ever since our new CEO Tim Buckley took over, moral is at an all time low and attrition is at a high. They provide good PTO but your days off are approve by software. Very common to get off middle of the week days but Mondays/Fridays can be tough, meaning an entire week is tough. Any day surrounding a holiday (day before and after Christmas for example) are "lottery days". You put in and pray you can spend time with family. You only get to enter 6 lottery days per year, even though there is almost 20 of them throughout the year.