Vanguard reviews

•Dishonest hiring practices •Micromanagement on an extreme level •Extremely slow, regimented career progression options •Policy PROHIBITING recommendations/references for external positions •Very low pay •Blatant racism towards black employees •Cult-like culture •Poor work-life balance To be completely honest, I thought this was the end of my brand new career. From the start, I was misled about the nature of this role. It is a call center role. It is hourly, NOT salary pay. You will take upwards of 80 calls a day, with absolutely no support/availability from management when clients are abusive or simply requesting to speak with someone else. In fact, management’s sole purpose is to police mere *seconds* of how you spend your work day. If you are unaccounted for for seconds of the day, it gets brought up and questioned in front of your peers. This company preys on fresh college grads. They expound on “fantastic” (average or below average) benefits, and rely on lack of experience to justify the horrible work environment. Having had a job before this, it is unbelievable the awful practices that they try to write off as “part of a grown-up corporate job”. Grown-ups are not nitpicked over literal seconds of their days. Grown-ups are allowed to use the bathroom whenever they need to, rather than waiting for an acceptable time and using their break to void their bladders. Recruiters will tell you that 18 paid days off is an excellent benefit. The catch is that you can rarely ever use it. There are “bid” days after holidays that you have to bid against anyone else who wants that say off, and as a new employee, you WILL NOT get the day off. It has to be approved well in advance, and projected “queues” of calls can’t be too high, or your time off request won’t be approved. If you take it anyway, or get sick and don’t request time off in advance, you get charged extra days off. You can’t get a reference externally, there is little to no growth, and god forbid you are black and looking for fair treatment/career progression (you won’t get it). Overall, I cannot recommend passing on this “opportunity” enough.

If you're not a potential Vanguard "lifer", look elsewhere. Politics and micromanagement rule. Be prepared for hours of useless meetings daily, grandstanding and middle management who are literally clueless when it comes to understanding the needs of their people. Cliques are rampant.