Operation of this technical support office is a great use-case demonstrating what happens when a really incompetent person is entrusted with management powers. You take someone with no IT or management experience, no desire to improve their skills or techniques, a spiteful personality and deep laziness and put them in charge of others. Coming at no surprise, it doesn't result in a great company culture or working environment.
Working in this team will be confusing because it commonly defies business logic and will leave you wondering how things could possibly operate in this way. Management doesn't care much for the significance or quality of contributions to the company or team satisfaction/employee turnover rates. They focus like crazy on tracking insignificant metrics and reward only those who suck up and attempt to deepen interpersonal relationships with them. People in this group will receive no scrutiny for their work performance.
Management do not lead by example. How many companies in the developed world can a manager get away with working 5 hour days and berate selected team members who are 2 minutes late in to the office for their 8.5 hour shift? I think very few.
It will be interesting to see how long this Veeam office will go on like this. If we lived in a just world, this office would be audited by executive management who would fire the support management involved and replace them, whilst offering sympathy to those affected.
