Verizon reviews

- This is not a sales driven company in any way, shape, or form. - No sales support whatsoever - 99% of accountability and administrative work falls to the sales rep - Commissions policies are horrible (quotas change with no notice when you are successful, and the company has changed the policy so they can charge back past sales by raising quotas). I was over 100% of quota last year and ended the year owing the company $5000. Finance changes the commissions policies/rules after sales have been completed in an effort to reduce commissions costs. At best, they are very unethical. - Morale is the worst I've ever encountered at a company. Even WorldCom had better morale. - Senior management is oblivious to the amount of administrative work placed on sales reps. There is no time to sell because of all the administriva. - Sales Reps have to track and fight for every penny of commission. The company regularly decides to not pay owed commissions for numerous reasons, and whenever an obvious mistake is made finance is famous for saying "there's nothing we can do, it is what it is". - Layoffs happen on almost a weekly basis. There is no job security. - The process for ordering and implementing new service for customers are awful. It can take two weeks just to order a router or a circuit. Management tells sales reps not to get involved in implementation or process issues, but no one else has any accountability since they don't face the customer. Plus, all of the support areas have been laid off to the bone. - It is truly a sweat shop environment; everyone is overworked and no one enjoys their job. It's truly a miserable working experience. - The overall staff is so thin that employees are encouraged to log on at home and basically work 24 hours a day. - This is the cheapest company ever. They removed all coffee and water machines from the building, so if you want water you better bring your own or pay $4.00 for a cup of coffee from the cafeteria. - Our partners such as Cisco, Juniper, etc. view Verizon Sales Reps and Sales Managers as people to be pitied (i.e. they feel sorry for us because of our working environment).

Unfortunately, the pay and benefits while great do not make Verizon a good place to work. They do not promote an environment that allows for people to be able to think for themselves. Verizon requires that you handle each call like a robot. Sales is all that matters, not a customers actual needs. In fact, in many cases I felt like we were encouraged to harass customers and force them into products and services that they didn't really want. Some of the methods used to sell products do not seem ethical to me. Customers thought they were calling into customer service but were actually getting sales. Our job was to pretend we care but only so long as we could get the customer to spend more money. It is really ashame as the products and services are the best in the industry, but the company is heartless and is only thinking about their bottom line. Representatives are constantly being let go for not forcing enough customers to buy unwanted products and services. Reps are not properly trained to handle all customer service issues, but then again that doesn't really matter in this job as the customers only matter if they add new services and spend more money. We were not supposed to care about their overall satisfaction.